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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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17 Jun 2022 Maladministration Bromford Housing Association Limited (202120321) Case 202120321 · Health and Safety (inc. building safety) The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint. 17 Jun 2022 Reasonable Redress Penge Churches Housing Association Limited (202008022) Case 202008022 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of condensation in her property. 16 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202014224) Case 202014224 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the … 16 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202001065) Case 202001065 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. … 15 Jun 2022 Maladministration Clarion Housing Association Limited (202101301) Case 202101301 · Managing Relations The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof … 15 Jun 2022 Mediation Karbon Homes Limited (202126682) Case 202126682 · Managing Relations The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. … 15 Jun 2022 Maladministration Paragon Asra Housing Limited (202012224) Case 202012224 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property. 15 Jun 2022 No Maladministration Thirteen Housing Group Limited (202121575) Case 202121575 · Financial The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of … 15 Jun 2022 No Maladministration Tuntum Housing Association Limited (202108569) Case 202108569 · Financial This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of … 15 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202002380) Case 202002380 · Managing Relations The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a … 14 Jun 2022 Maladministration Believe Housing Limited (202109733) Case 202109733 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required … 14 Jun 2022 Reasonable Redress Midland Heart Limited (202126107) Case 202126107 · Estate Management The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling. 14 Jun 2022 Maladministration Paragon Asra Housing Limited (202118970) Case 202118970 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint. 14 Jun 2022 Partial Maladministration Southern Housing Group Limited (202112147) Case 202112147 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system. 13 Jun 2022 No Maladministration Aster Group Limited (202117925) Case 202117925 · Managing Relations The complaint is about: The condition of the property when it was let, including health and safety issues raised by … 13 Jun 2022 Maladministration Clarion Housing Association Limited (202119603) Case 202119603 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint. 13 Jun 2022 Partial Maladministration Connexus Housing One Limited (202001271) Case 202001271 · ASB/Abuse/Nuisance This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and … 10 Jun 2022 No Maladministration Clarion Housing Association Limited (202007842) Case 202007842 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for rehousing. 10 Jun 2022 No Maladministration East Midlands Housing Group Limited (202113592) Case 202113592 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness … 10 Jun 2022 Maladministration Network Stadium Housing Association Limited (202104184) Case 202104184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the resident’s roof. 10 Jun 2022 No Maladministration Wealden District Council (202016257) Case 202016257 · Financial The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in … 9 Jun 2022 No Maladministration Clarion Housing Association Limited (202107451) Case 202107451 · Estate Management The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for … 9 Jun 2022 Maladministration Hexagon Housing Association Limited (201904493) Case 201904493 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation … 9 Jun 2022 Reasonable Redress One Vision Housing Limited (202122576) Case 202122576 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to … 9 Jun 2022 No Maladministration Paragon Asra Housing Limited (202013337) Case 202013337 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. … 8 Jun 2022 Partial Maladministration Catalyst Housing Limited (202014121) Case 202014121 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring … 8 Jun 2022 No Maladministration The Guinness Partnership Limited (202119419) Case 202119419 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 7 Jun 2022 Maladministration Network Homes Limited (202101388) Case 202101388 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the repair of a leak at the property. 6 Jun 2022 Maladministration Clarion Housing Association Limited (202122853) Case 202122853 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet. 6 Jun 2022 No Maladministration Gentoo Group Limited (202122356) Case 202122356 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home. 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 6 Jun 2022 Maladministration Thames Valley Housing Association Limited (202112333) Case 202112333 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the … 6 Jun 2022 Maladministration Thrive Homes Limited (202122651) Case 202122651 · Estate Management The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her … 6 Jun 2022 Partial Maladministration Trent & Dove Housing Limited (202122789) Case 202122789 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s … 6 Jun 2022 No Maladministration Vivid Housing Limited (202016235) Case 202016235 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift. 1 Jun 2022 Maladministration Clarion Housing Association Limited (202014737) Case 202014737 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 1 Jun 2022 No Maladministration One Manchester Limited (202105524) Case 202105524 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 1 Jun 2022 No Maladministration Sovereign Housing Association Limited (202101866) Case 202101866 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter. 31 May 2022 No Maladministration Aster Group Limited (202123084) Case 202123084 · Estate Management The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge. 31 May 2022 Maladministration Clarion Housing Association Limited (202008239) Case 202008239 · Occupancy Rights The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to … 31 May 2022 No Maladministration Clarion Housing Association Limited (202011806) Case 202011806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her … 31 May 2022 Partial Maladministration Karbon Homes Limited (202004608) Case 202004608 · Managing Relations This complaint is about: The residents’ allegation their share in the property was mis-sold; The landlord’s response to the residents’ … 30 May 2022 Partial Maladministration Clarion Housing Association Limited (202014927) Case 202014927 · Managing Relations This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling. 30 May 2022 Reasonable Redress Guinness Housing Association Limited (202112707) Case 202112707 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2022 Reasonable Redress Your Housing Group Limited (202105287) Case 202105287 · Old Tenants Behaviour categories The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 29 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202120617) Case 202120617 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling. 27 May 2022 Reasonable Redress Christian Action (Enfield) Housing Association Limited (202106329) Case 202106329 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The … 27 May 2022 Partial Maladministration Habinteg Housing Association Limited (202113654) Case 202113654 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about other residents smoking outside the communal entrance. Handling … 27 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202112605) Case 202112605 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s … 26 May 2022 Outside Jurisdiction Clarion Housing Association Limited (202008909) Case 202008909 · Financial The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.