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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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5 Jul 2022 Partial Maladministration Southern Housing Group Limited (202108023) Case 202108023 · Estate Management The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby … 4 Jul 2022 Outside Jurisdiction Freebridge Community Housing Limited (202123596) Case 202123596 · Information and data management The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to … 4 Jul 2022 Partial Maladministration Wandle Housing Association Limited (202109612) Case 202109612 · Estate Management The complaint is about the landlord’s handling of: 4 Jul 2022 Maladministration Your Housing Limited (202116023) Case 202116023 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling. 2 Jul 2022 Reasonable Redress Midland Heart Limited (202013354) Case 202013354 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures … 1 Jul 2022 Maladministration Clarion Housing Association Limited (202009785) Case 202009785 · Managing Relations The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman … 1 Jul 2022 No Maladministration Karbon Homes Limited (202115388) Case 202115388 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 1 Jul 2022 Maladministration Yorkshire Housing Limited (202117183) Case 202117183 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s … 30 Jun 2022 Maladministration Bromford Housing Association Limited (202014045) Case 202014045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs. 30 Jun 2022 Maladministration LiveWest Homes Limited (202112164) Case 202112164 · ASB/Abuse/Nuisance The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to … 30 Jun 2022 Maladministration Longhurst Group Limited (202111150) Case 202111150 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. … 30 Jun 2022 Partial Maladministration Network Homes Limited (202100811) Case 202100811 · Managing Relations The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related … 30 Jun 2022 Partial Maladministration One Housing Group Limited (202108365) Case 202108365 · Managing Relations The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / … 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 30 Jun 2022 Outside Jurisdiction Sovereign Housing Association Limited (202011507) Case 202011507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property. 30 Jun 2022 Severe Maladministration Spitalfields Housing Association Limited (202008492) Case 202008492 · Managing Relations The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage … 30 Jun 2022 Maladministration Wandle Housing Association Limited (202105560) Case 202105560 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in … 29 Jun 2022 Partial Maladministration Clarion Housing Association Limited (202116086) Case 202116086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of flooding in the property. 29 Jun 2022 Outside Jurisdiction Nottingham Community Housing Association Limited (202125023) Case 202125023 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the … 29 Jun 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202107982) Case 202107982 · Health and Safety (inc. building safety) The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for … 29 Jun 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202105908) Case 202105908 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated … 29 Jun 2022 Partial Maladministration Thames Valley Housing Association Limited (202122517) Case 202122517 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of … 28 Jun 2022 Reasonable Redress bpha Limited (202015408) Case 202015408 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of … 28 Jun 2022 No Maladministration Clarion Housing Association Limited (202013129) Case 202013129 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be … 28 Jun 2022 Partial Maladministration GreenSquareAccord Limited (202105123) Case 202105123 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling. 28 Jun 2022 Partial Maladministration Paragon Asra Housing Limited (202103596) Case 202103596 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. … 28 Jun 2022 Reasonable Redress Plus Dane Housing Limited (202121379) Case 202121379 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home. 28 Jun 2022 Maladministration Sovereign Housing Association Limited (202101470) Case 202101470 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer … 27 Jun 2022 Maladministration Abri Group Limited (202121616) Case 202121616 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front door. 27 Jun 2022 Reasonable Redress Grand Union Housing Group Limited (202108321) Case 202108321 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) … 27 Jun 2022 Maladministration Guinness Housing Association Limited (202121926) Case 202121926 · Financial This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint. 27 Jun 2022 Maladministration Places for People Homes Limited (202103709) Case 202103709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB). 27 Jun 2022 No Maladministration Walsall Housing Group Limited (202111671) Case 202111671 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 24 Jun 2022 No Maladministration Empowering People Inspiring Communities Limited (202119283) Case 202119283 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s … 24 Jun 2022 No Maladministration Fortis Living Limited (202013567) Case 202013567 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The … 24 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202001828) Case 202001828 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 24 Jun 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202111043) Case 202111043 · Old Property Condition migrated-2025 The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above. 24 Jun 2022 No Maladministration Salix Homes Limited (202122506) Case 202122506 · Estate Management The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property. 24 Jun 2022 Partial Maladministration Southway Housing Trust (Manchester) Limited (202105716) Case 202105716 · Financial The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response … 24 Jun 2022 No Maladministration Trafford Housing Trust Limited (202106917) Case 202106917 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her … 24 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202100167) Case 202100167 · Financial REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jun 2022 Maladministration Wandle Housing Association Limited (202126910) Case 202126910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs … 24 Jun 2022 No Maladministration Yorkshire Housing Limited (202106011) Case 202106011 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing. 23 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202016737) Case 202016737 · Financial This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response … 23 Jun 2022 Reasonable Redress Onward Homes Limited (202122957) Case 202122957 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint. 23 Jun 2022 Maladministration The Riverside Group Limited (202100881) Case 202100881 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling. 21 Jun 2022 Maladministration Thames Valley Housing Association Limited (202117869) Case 202117869 · Managing Relations The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible … 21 Jun 2022 Maladministration The Guinness Partnership Limited (202114388) Case 202114388 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 20 Jun 2022 Reasonable Redress A2Dominion Housing Group Limited (202112570) Case 202112570 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 20 Jun 2022 Reasonable Redress The Guinness Partnership Limited (202122166) Case 202122166 · Old Property Condition migrated-2025 The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.