London Borough of Lewisham (202217704)
The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202320940)
The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.
London & Quadrant Housing Trust (L&Q) (202230057)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports of damage to his personal belongings. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202325240)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property that have caused damage, damp and mould. Request for the landlord to buy back her property. Complaint and the level of compensation offered.
Milton Keynes Council (202421402)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request that it replace her bathroom. The resident’s report that her curtain rail had become detached from the wall. The resident’s concerns about asbestos being present in the property. The …
Orbit Housing Association Limited (202316043)
The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling.
Paragon Asra Housing Limited (202326238)
The complaint is about the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated complaints.
Plexus UK (First Project) Limited (202303220)
The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp, and mould. Concerns about her energy bills, rent account, and other tenancy issues. The Ombudsman has also considered the landlord’s complaint handling.
Slough Borough Council (202305272)
The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202324414)
The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused to his television by the landlord’s contractors.
Southern Housing (202330674)
The complaint is about the landlord’s response to the resident’s: Reports of a leak from their bathroom. Request for other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202431494)
The complaint is about the landlord's response to reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Sovereign Network Homes (202326209)
The complaint is about the landlord’s handling of: The resident’s information requests about the communal heating and bin storage, the resident’s reports of repairs to the windows.
Together Housing Association Limited (202411431)
The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property.
A2Dominion Housing Group Limited (202341828)
The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. Associated complaint.
Abri Group Limited (202327210)
The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the landlord’s complaints handling.
Citizen Housing Group Limited (202302148)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.
City of Westminster Council (202226345)
The complaint is about the landlord’s response to the residents:
City of Westminster Council (202405147)
The complaint is about the landlord’s handling of issues with the resident’s heating and hot water. We have also considered the landlord’s complaint handling and record keeping.
Clarion Housing Association Limited (202322054)
The complaint is about: The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint handling and offer of redress.
Clarion Housing Association Limited (202425422)
The complaint is about the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following an attempted break-in. Associated complaint.
GreenSquareAccord Limited (202322171)
The complaint is about the landlord’s response to the resident’s reports of noise transference from outside the property.
Haringey London Borough Council (202325584)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Hexagon Housing Association Limited (202319075)
The complaint is about the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the rent arrears balance. The resident’s complaint.
Home Group Limited (202339639)
The complaint is about the landlord’s handling of:
Leeds City Council (202304704)
The complaint is about the landlord’s handling of repairs in the property.
London Borough of Barnet (202326593)
The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage.
London Borough of Camden Council (202310255)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated complaints.
London Borough of Camden Council (202348136)
The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202331276)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the balcony door. Reports that the shower was not draining properly. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202434596)
The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202326885)
The complaint is about the landlord’s handling of the sale and handover of the resident’s new build property.
North Northamptonshire Council (202319564)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to the heating system. Request for a kitchen renewal. The Ombudsman has also considered the landlord’s complaint handling.
Origin Housing Limited (202416610)
This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the associated complaint.
Peabody Trust (202337779)
The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint.
Pinnacle Affordable Homes Ltd (202324175)
The complaint is about the landlord’s: handling of repairs to the heating system. response to the resident’s reports of damp and mould. response to the resident’s concerns about standing water. handling of a shower repair. response to the resident’s request that it remove a cat flap. The Ombudsman has also …
Plus Dane Housing Limited (202322644)
The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The current and future use of the community centre. A lack of meetings and the refusal of suggestions for using communal areas.
The Guinness Partnership Limited (202419804)
The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports of damp and mould.
West Kent Housing Association (202420405)
The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the toilet cistern. Issues with the shower curtain. Additional repairs to the remainder of the resident’s property. The resident’s complaint.
Anchor Hanover Group (202301149)
The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling.
Barnsley Metropolitan Borough Council (202424401)
The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.
Chisel Limited (202227881)
The complaint is about the landlord’s handling of repairs to the: Boiler. Kitchen, bathroom and garden. We have also investigated the landlord’s handling of the associated complaints.
Citizen Housing (202322514)
The complaint is about the landlord’s response concerning: The resident’s dissatisfaction with the placement of a warning marker on his account, his concerns about the impact of this on the purchase of his home, his concerns about staff conduct, and his reports about discrimination. The resident’s reports about internal door …
Clarion Housing Association Limited (202331357)
The complaint is about the landlord’s handling of: A service charge refund. Report of lack of service provision. Repairs and replacement to windows and front door. Damp and mould. Lack of gas within the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202419009)
The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Eastbourne Borough Council (202312984)
The complaint is about the landlord's handling of: the resident's concerns around the fairness and cost of the service charge relating to personal gas. the resident's request to cancel the service relating to Lifeline. the resident’s concerns about the service charge information given at the start of his tenancy.
Epping Forest District Council (202414667)
The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase and an error on the rent increase letter. Reports of damp and mould in the bathroom and bedroom. Reports of outstanding repairs to structural cracks in the communal area and …
Estuary Housing Association Limited (202321641)
The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202423177)
The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. Concerns about the condition of brickwork. Reports of faulty radiators. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202315764)
The complaint is about: The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)