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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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27 Feb 2021 Maladministration Gentoo Group Limited (201813223) Case 201813223 The complaint is about the landlord’s request for the resident to carry out repair works to the property within two … 27 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202003890) Case 202003890 · Estate Management This complaint is about: The landlord’s response to the resident’s reports of issues with parking at this property. The landlord’s … 26 Feb 2021 No Maladministration A2Dominion Housing Group Limited (202001158) Case 202001158 · Health and Safety (inc. building safety) The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she … 26 Feb 2021 Partial Maladministration Camden Council (201914051) Case 201914051 · Local Authority / ALMO or TMO The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord handled repairs needed … 26 Feb 2021 No Maladministration Flagship Housing Group Limited (201915211) Case 201915211 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal … 26 Feb 2021 Maladministration Guinness Housing Association Limited (202005343) Case 202005343 · Old Property Condition migrated-2025 The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s … 26 Feb 2021 Maladministration Hammersmith and Fulham Council (202003737) Case 202003737 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and … 26 Feb 2021 No Maladministration Sanctuary Housing Association (202003924) Case 202003924 · Managing Relations The complaint is about the landlord’s response to the resident's report of being stuck in the lift at her property. … 26 Feb 2021 Reasonable Redress Stafford & Rural Homes (201914039) Case 201914039 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: The level of compensation provided for acknowledged repairs failures … 26 Feb 2021 Maladministration Westminster City Council (202004695) Case 202004695 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced … 25 Feb 2021 Maladministration Hammersmith and Fulham Council (202005456) Case 202005456 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property. 24 Feb 2021 Partial Maladministration Croydon Churches Housing Association Limited (202001549) Case 202001549 · Old Compensation categories This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of … 24 Feb 2021 No Maladministration Southern Housing Group Limited (202007148) Case 202007148 The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be … 23 Feb 2021 Maladministration Barnet Homes (202004063) Case 202004063 · Managing Relations The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct. 23 Feb 2021 Outside Jurisdiction Housing 21 (201905687) Case 201905687 · Applicant This complaint is about: The landlord’s handling of the resident’s application for housing in an extra care property in 2016. … 23 Feb 2021 Reasonable Redress Sanctuary Housing Association (202003183) Case 202003183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 22 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (201914783) Case 201914783 · Leaseholder The complaint is about the landlord’s response to the resident’s: allegations of not maintaining the drainage system at the property; … 22 Feb 2021 Partial Maladministration Newham Council (201907168) Case 201907168 · Financial The complaint is about: the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s handling … 22 Feb 2021 Outside Jurisdiction Paragon Asra Housing Limited (202005054) Case 202005054 · Information and data management The resident complained about the landlord’s: handling of a staircasing transaction in 2012. response to their request for the registration … 22 Feb 2021 Mediation Sanctuary Housing Association (202006829) Case 202006829 The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property. 19 Feb 2021 Maladministration Grand Union Housing Group Limited (201913972) Case 201913972 · Case Review The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows … 18 Feb 2021 Maladministration Clarion Housing Association Limited (201906262) Case 201906262 · Old Property Condition categories The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation … 18 Feb 2021 No Maladministration Lambeth Council (201910354) Case 201910354 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about plans for electrical works at her property; response … 17 Feb 2021 Mediation Hackney Council (202005077) Case 202005077 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of repairs to the heating and hot water in the property. 17 Feb 2021 No Maladministration Hammersmith and Fulham Council (201904615) Case 201904615 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s decision not … 16 Feb 2021 No Maladministration Notting Hill Genesis (202000349) Case 202000349 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s requests for adaptations to the property. Her reports of repairs … 16 Feb 2021 Partial Maladministration Octavia Housing (202007247) Case 202007247 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of noise disturbance from a neighbouring property; The landlord’s … 15 Feb 2021 Mediation Leeds City Council (202005372) Case 202005372 · Repairs The resident complained about the landlord’s response to repairs, following a number of leaks at the property. 15 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202001700) Case 202001700 · Health and Safety (inc. building safety) The complaint is about: The accuracy of the fire safety assessment completed by the landlord in relation to the building … 12 Feb 2021 No Maladministration Citizen Housing (202003591) Case 202003591 The complaint is about the landlord: providing inaccurate information to the resident about the number of years remaining on the … 12 Feb 2021 Maladministration Notting Hill Genesis (201911186) Case 201911186 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water … 12 Feb 2021 Maladministration Southwark Council (202008684) Case 202008684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its … 11 Feb 2021 No Maladministration Home Group Limited (202000698) Case 202000698 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property. 10 Feb 2021 No Maladministration Clarion Housing Association Limited (202002439) Case 202002439 · Old Compensation categories The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by … 10 Feb 2021 Maladministration Hyde Housing Association Limited (202001296) Case 202001296 · Old Health and Safety categories The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the … 10 Feb 2021 No Maladministration Notting Hill Genesis (202001127) Case 202001127 · Old Property Condition categories The complaint is about how the landlord had responded to the resident’s reports of issues with the satellite signal serving … 10 Feb 2021 Maladministration The Riverside Group Limited (202001482) Case 202001482 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202000084) Case 202000084 · Old Property Condition categories The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202002244) Case 202002244 · Old Complaints Handling categories The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated … 8 Feb 2021 Maladministration Newlon Housing Trust (201912566) Case 201912566 · Managing Relations The complaint is about the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns … 8 Feb 2021 No Maladministration One Vision Housing Limited (202003683) Case 202003683 · Estate Management The complaint is about the landlord’s decision not to allow partition of the rear garden at the property. 8 Feb 2021 Maladministration St Mungo Community Housing Association (201910473) Case 201910473 · Managing Relations The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; … 5 Feb 2021 No Maladministration Chorus Homes Group Limited (202004390) Case 202004390 · Information and data management The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication … 5 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202000692) Case 202000692 · Old Home Ownership Issues (not new build) categories The landlord’s response to the resident’s request for maintenance and cyclical works at the property. 5 Feb 2021 Partial Maladministration The Riverside Group Limited (201915347) Case 201915347 · Old Complaints Handling categories The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin … 4 Feb 2021 Maladministration London & Quadrant Housing Trust (202001175) Case 202001175 · Old Complaints Handling categories The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, … 4 Feb 2021 Reasonable Redress London & Quadrant H T (201908355) Case 201908355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the … 4 Feb 2021 No Maladministration Tower Hamlets Homes (202005444) Case 202005444 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to … 3 Feb 2021 No Maladministration Notting Hill Genesis (202002298) Case 202002298 · Information and data management The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak … 3 Feb 2021 Reasonable Redress Yarlington Housing Group (202006045) Case 202006045 The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property.