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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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20 Apr 2021 No Maladministration Brighton Housing Trust (202000807) Case 202000807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the water installation at the property. 20 Apr 2021 Reasonable Redress Bromsgrove District Housing Trust Limited (202010431) Case 202010431 · Financial The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation … 20 Apr 2021 No Maladministration LiveWest Homes Limited (202002475) Case 202002475 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to purchase her property: 19 Apr 2021 No Maladministration Paradigm Housing Group Limited (202001369) Case 202001369 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property. 19 Apr 2021 Maladministration Southern Housing Group Limited (202010510) Case 202010510 · Information and data management The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. … 19 Apr 2021 No Maladministration Town and Country Housing (201916063) Case 201916063 · Moving/Buying/Selling Home The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. … 16 Apr 2021 Partial Maladministration Leeds City Council (202007676) Case 202007676 · Local Authority / ALMO or TMO The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of … 16 Apr 2021 Partial Maladministration Newlon Housing Trust (202009618) Case 202009618 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s reports of excessive heat and cold in the property. the landlord’s … 16 Apr 2021 No Maladministration Platform Housing Group Limited (202009610) Case 202009610 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to level the garden at the resident’s property. 15 Apr 2021 Partial Maladministration Hounslow Council (202008895) Case 202008895 · Local Authority / ALMO or TMO The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of … 15 Apr 2021 Partial Maladministration One Housing Group Limited (202000109) Case 202000109 · Financial The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage … 14 Apr 2021 Reasonable Redress Longhurst Group Limited (201906862) Case 201906862 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The … 14 Apr 2021 Reasonable Redress Metropolitan Housing Trust Limited (201915499) Case 201915499 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s associated … 14 Apr 2021 Reasonable Redress Notting Hill Genesis (202008951) Case 202008951 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns over the change in the parking policy at the … 13 Apr 2021 No Maladministration Birmingham City Council (202005838) Case 202005838 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of … 13 Apr 2021 Partial Maladministration Metropolitan Housing Trust Limited (202008511) Case 202008511 · Estate Management The complaint is about the landlord’s handling of the resident’s: request for CCTV to be installed; requests for repairs to … 13 Apr 2021 Outside Jurisdiction One Housing Group Limited (202014275) Case 202014275 · Financial The complaint is about the level of rent at the property. 13 Apr 2021 Maladministration Sheffield City Council (201910086) Case 201910086 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to … 12 Apr 2021 Partial Maladministration Cottsway Housing Association Limited (202000991) Case 202000991 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report of her neighbour’s shed causing damage to her garden … 12 Apr 2021 Maladministration LiveWest Homes Limited (202010159) Case 202010159 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of her request to install a wood burning stove at her property. 12 Apr 2021 No Maladministration Magenta Living (202002947) Case 202002947 The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling. 9 Apr 2021 Partial Maladministration Ashford Borough Council (202001169) Case 202001169 · Local Authority / ALMO or TMO The complaint is about: The managing agent’s communication with the resident after he informed it in February 2018 he was … 9 Apr 2021 Partial Maladministration Notting Hill Genesis (201915560) Case 201915560 · Estate Management The complaint is about the landlord’s: provision of information about the defect period provided to the resident when purchasing the … 8 Apr 2021 Partial Maladministration Cobalt Housing Limited (202009114) Case 202009114 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The resident’s … 7 Apr 2021 Maladministration Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274) Case 202008274 · Managing Relations The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the … 6 Apr 2021 Maladministration Birmingham City Council (202010091) Case 202010091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated … 6 Apr 2021 Outside Jurisdiction Croydon Council (202001124) Case 202001124 · Local Authority / ALMO or TMO The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to … 6 Apr 2021 No Maladministration Harlow District Council (202003552) Case 202003552 · Financial The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which … 6 Apr 2021 Reasonable Redress Home Group Limited (202010713) Case 202010713 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas … 1 Apr 2021 Reasonable Redress Islington Council (202002434) Case 202002434 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at … 1 Apr 2021 No Maladministration Optivo (202008137) Case 202008137 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building … 1 Apr 2021 No Maladministration Southwark Council (202003065) Case 202003065 · Financial The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the … 31 Mar 2021 No Maladministration Aster Group Limited (202010147) Case 202010147 · Old Estate Management categories The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property. 31 Mar 2021 Partial Maladministration Believe Housing Limited (202009933) Case 202009933 · Applicant The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of … 31 Mar 2021 Reasonable Redress Ealing Council (202006527) Case 202006527 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property. 31 Mar 2021 Partial Maladministration East Riding of Yorkshire Council (201904145) Case 201904145 · Local Authority / ALMO or TMO The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in … 31 Mar 2021 Mediation GreenSquareAccord Limited (202013559) Case 202013559 · Health and Safety (inc. building safety) The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a … 31 Mar 2021 Outside Jurisdiction Hackney Council (202003776) Case 202003776 This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, … 31 Mar 2021 No Maladministration Haringey Council (202004508) Case 202004508 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her … 31 Mar 2021 Partial Maladministration Home Group Limited (201914309) Case 201914309 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of … 31 Mar 2021 No Maladministration Home Group Limited (202008927) Case 202008927 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; … 31 Mar 2021 Partial Maladministration Lambeth Council (201902272) Case 201902272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports that her property was not suitable for her needs … 31 Mar 2021 Partial Maladministration Lambeth Council (201911089) Case 201911089 · Managing Relations The Complaint is about the landlord’s response to resident’s reports about: The administration of the service charge at the property. … 31 Mar 2021 Partial Maladministration LiveWest Homes Limited (202010096) Case 202010096 · Old Charges categories The Complaint is about the landlord’s response to resident’s reports about: The administration of the rent account at the property. … 31 Mar 2021 Reasonable Redress Newlon Housing Trust (202012759) Case 202012759 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent … 30 Mar 2021 Reasonable Redress Hammersmith and Fulham Council (202005977) Case 202005977 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for … 30 Mar 2021 Reasonable Redress Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721) Case 202008721 · Applicant This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to … 30 Mar 2021 No Maladministration Leeds City Council (202009385) Case 202009385 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property. 30 Mar 2021 Reasonable Redress Notting Hill Genesis (202010053) Case 202010053 · Old Charges categories The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of … 30 Mar 2021 Reasonable Redress Ocean Housing Limited (202001833) Case 202001833 · Old Home Ownership Issues (not new build) categories The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information …