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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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6 Jan 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (201913984) Case 201913984 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and … 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 4 Jan 2021 Maladministration Hammersmith and Fulham Council (201909756) Case 201909756 · Managing Relations The complaint refers to: The Landlord’s handling of the Resident’s request for the windows in her property to be repaired. … 4 Jan 2021 No Maladministration Thirteen Housing Group Limited (201908379) Case 201908379 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an … 24 Dec 2020 No Maladministration Brentwood Borough Council (202002909) Case 202002909 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property. 23 Dec 2020 No Maladministration Catalyst Housing Limited (202005511) Case 202005511 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged … 23 Dec 2020 Partial Maladministration Cornwall Housing Limited (201907060) Case 201907060 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, … 23 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201903897) Case 201903897 · Managing Relations The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. … 23 Dec 2020 Mediation Salix Homes Limited (202008367) Case 202008367 · Repairs The complaint concerns the landlord’s handling of repairs at the resident’s property 23 Dec 2020 Outside Jurisdiction The Riverside Group Limited (202001988) Case 202001988 · Old Charges categories The complaint concerns whether or not the resident is liable to pay for communal heating for their property 23 Dec 2020 No Maladministration Westminster City Council (201815568) Case 201815568 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system … 22 Dec 2020 Maladministration A2Dominion Housing Group Limited (202003911) Case 202003911 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 22 Dec 2020 Maladministration Brentwood Borough Council (201915056) Case 201915056 · Local Authority / ALMO or TMO The complaint is about how the landlord handled a boundary issue relating to the resident’s property. 22 Dec 2020 Maladministration Catalyst Housing Limited (201912385) Case 201912385 · Moving/Buying/Selling Home The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and … 22 Dec 2020 Maladministration Catalyst Housing Limited (202001591) Case 202001591 · Old Property Condition migrated-2025 The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly … 22 Dec 2020 No Maladministration Clarion Housing Association Limited (201915302) Case 201915302 · Old Estate Management categories The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the … 22 Dec 2020 No Maladministration Hounslow Council (201911783) Case 201911783 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to … 22 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914239) Case 201914239 The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of … 21 Dec 2020 No Maladministration East End Homes Limited (202005303) Case 202005303 · Managing Relations The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an … 21 Dec 2020 Mediation Midland Heart Limited (202006003) Case 202006003 The complaint concerns the landlord’s handling of a leak at the resident’s property 21 Dec 2020 Maladministration Southern Housing Group Limited (202000055) Case 202000055 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential … 21 Dec 2020 Maladministration The Guinness Partnership Limited (201915214) Case 201915214 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to … 18 Dec 2020 No Maladministration Eastlight Community Homes (202000056) Case 202000056 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property. 18 Dec 2020 No Maladministration Home Group Limited (201714878) Case 201714878 · Managing Relations The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and … 18 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000359) Case 202000359 · Old Home Ownership Issues (not new build) categories The complaint is about delay to the landlord installing new windows at the property. 18 Dec 2020 Mediation Metropolitan Housing Trust Limited (202002495) Case 202002495 · Old Home Ownership Issues (not new build) categories The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak … 18 Dec 2020 Partial Maladministration Nottingham City Homes (202000592) Case 202000592 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports about: Leaks at the property; Her insurance claim for … 18 Dec 2020 No Maladministration Notting Hill Genesis (202000089) Case 202000089 · Old Compensation categories The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned … 17 Dec 2020 Maladministration Catalyst Housing Limited (201914610) Case 201914610 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire … 17 Dec 2020 Maladministration Futures Homescape Limited (202000161) Case 202000161 · Old Property Condition categories The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a … 17 Dec 2020 Maladministration London & Quadrant Housing Trust (201915906) Case 201915906 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling. 17 Dec 2020 Reasonable Redress Optivo (202002413) Case 202002413 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould in the property; the landlord’s … 16 Dec 2020 Outside Jurisdiction Hackney Council (202004968) Case 202004968 The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the … 16 Dec 2020 Reasonable Redress Hammersmith and Fulham Council (201911091) Case 201911091 · Moving/Buying/Selling Home This complaint is about the landlord’s response to: The resident’s request for rehousing. The resident’s reports of damp and mould … 16 Dec 2020 Partial Maladministration Southwark Council (201906657) Case 201906657 The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident … 16 Dec 2020 No Maladministration Warwickshire Rural Housing Association Limited (201913223) Case 201913223 · Old Property Condition migrated-2025 The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not … 15 Dec 2020 Partial Maladministration Anchor Hanover Group (201916021) Case 201916021 · Old Governance categories The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint … 15 Dec 2020 Reasonable Redress Irwell Valley Housing Association Limited (201909821) Case 201909821 This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire … 15 Dec 2020 Partial Maladministration Metropolitan Housing Trust Limited (201906814) Case 201906814 · Managing Relations The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent … 15 Dec 2020 No Maladministration Torus62 Limited (201913625) Case 201913625 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his … 14 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202000112) Case 202000112 · Old Home Ownership Issues (not new build) categories This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their … 10 Dec 2020 No Maladministration Southampton City Council (201913487) Case 201913487 · Managing Relations The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in … 9 Dec 2020 Outside Jurisdiction Clarion Housing Association Limited (202002867) Case 202002867 · Old Home Ownership Issues (not new build) categories The complaint is about the length of time taken by the landlord to identify the source of a leak into … 9 Dec 2020 No Maladministration Kingston upon Thames Council (201914479) Case 201914479 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to her concerns about the fire exit door at the property. 9 Dec 2020 Maladministration Lambeth Council (202003014) Case 202003014 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the … 9 Dec 2020 Partial Maladministration London & Quadrant H T (202003850) Case 202003850 · Managing Relations The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident … 8 Dec 2020 Reasonable Redress Hammersmith and Fulham Council (202003176) Case 202003176 · Managing Relations The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property. The … 8 Dec 2020 Partial Maladministration Southwark Council (201913492) Case 201913492 · Managing Relations The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s … 8 Dec 2020 No Maladministration Stockport Homes Limited (202002678) Case 202002678 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his … 8 Dec 2020 Partial Maladministration Thirteen Housing Group Limited (201910486) Case 201910486 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.