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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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2 Feb 2021 No Maladministration bpha Limited (202002074) Case 202002074 · Old Tenants Behaviour categories The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property. 2 Feb 2021 No Maladministration Magenta Living (202003279) Case 202003279 The complaint is about the landlord’s decision to allow contractors to carry out works at an empty property in the … 31 Jan 2021 Reasonable Redress Gloucester City Homes Limited (201916109) Case 201916109 · Old Property Condition migrated-2025 The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord … 29 Jan 2021 Mediation Believe Housing Limited (202005049) Case 202005049 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to repairs throughout their property. 29 Jan 2021 Partial Maladministration Birmingham City Council (201915592) Case 201915592 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to: The resident’s Subject Access Request. The resident’s reports of outstanding repairs to … 29 Jan 2021 Mediation Hammersmith and Fulham Council (202001827) Case 202001827 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to reports of mould at the property. 29 Jan 2021 No Maladministration London Borough of Sutton (201908725) Case 201908725 This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. … 29 Jan 2021 Partial Maladministration Network Homes Limited (202001328) Case 202001328 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports concerning the safeguarding of residents in relation to ongoing … 29 Jan 2021 Mediation Newham Council (202000455) Case 202000455 · Local Authority / ALMO or TMO The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal … 29 Jan 2021 No Maladministration Notting Hill Genesis (201811046) Case 201811046 · Old Property Condition categories The complaint is regarding the landlord’s handling of: Works required to the windows in the property Repairs to a back … 28 Jan 2021 Partial Maladministration Barnet Council (201901321) Case 201901321 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair at the property. The landlord’s response to … 28 Jan 2021 Maladministration East Midlands Housing Group Limited (202001018) Case 202001018 · Old Property Condition categories The resident complains about the landlord’s response to his reports of damp and mould in the property. 28 Jan 2021 Partial Maladministration Harrow Council (201914659) Case 201914659 · Local Authority / ALMO or TMO This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s … 28 Jan 2021 Maladministration Newham Council (201907602) Case 201907602 · Managing Relations The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint. 27 Jan 2021 Maladministration Clarion Housing Association Limited (201913880) Case 201913880 · Leaseholder The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint. 27 Jan 2021 Partial Maladministration Hammersmith and Fulham Council (202002314) Case 202002314 · Local Authority / ALMO or TMO The complaint concerns how the landlord: handled the resident’s reports of a water leak into the property, handled the resident’s … 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 27 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (202007488) Case 202007488 · Estate Management The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property … 27 Jan 2021 Partial Maladministration Stonewater (2) Limited (201912877) Case 201912877 The complaint is about the landlord’s response to the resident’s: Concerns regarding service charge elements. Request for reimbursement following redecoration … 26 Jan 2021 Partial Maladministration Equity Housing Group Limited (201902020) Case 201902020 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to … 26 Jan 2021 Maladministration Greenwich Council (201910844) Case 201910844 · Managing Relations The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; … 25 Jan 2021 Maladministration Sanctuary Housing Association (202002585) Case 202002585 · Financial The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service … 25 Jan 2021 Maladministration The Riverside Group Limited (201909268) Case 201909268 · Old Property Condition categories The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of … 23 Jan 2021 No Maladministration Gentoo Group Limited (202000538) Case 202000538 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to … 22 Jan 2021 Maladministration Clarion Housing Association Limited (202003506) Case 202003506 The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were … 22 Jan 2021 Maladministration North Devon Homes (202001535) Case 202001535 · Old Property Condition categories The complaint concerns the landlord’s handling of remedial works at the property for mould and damp. 21 Jan 2021 Maladministration Bristol City Council (201914973) Case 201914973 · Local Authority / ALMO or TMO The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying … 21 Jan 2021 Reasonable Redress Clarion Housing Association Limited (201906498) Case 201906498 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s … 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 21 Jan 2021 No Maladministration One Housing Group (202001816) Case 202001816 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing 20 Jan 2021 Maladministration Hammersmith and Fulham Council (202000590) Case 202000590 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an … 20 Jan 2021 No Maladministration Notting Hill Genesis (201911978) Case 201911978 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the … 19 Jan 2021 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202003392) Case 202003392 This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right … 19 Jan 2021 Partial Maladministration Woking Borough Council (202000175) Case 202000175 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; … 18 Jan 2021 Partial Maladministration LiveWest Homes Limited (202004014) Case 202004014 · Estate Management The complaint refers to: The Landlord’s handling of the Resident’s concerns about the management of the car park at her … 18 Jan 2021 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (201908453) Case 201908453 · Leaseholder The complaint is about: The landlord’s response to the resident’s reports of damage caused to the property following a leak. … 18 Jan 2021 Partial Maladministration Southwark Council (201815464) Case 201815464 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February … 18 Jan 2021 No Maladministration Wandsworth Council (202000746) Case 202000746 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor communication … 15 Jan 2021 Outside Jurisdiction Array (202001047) Case 202001047 · Old Charges categories The resident complains about the level of service charge charged in relation to his property and the reasonableness of the … 15 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201914099) Case 201914099 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to Government guidance on fire safety and cladding in relation to the building … 15 Jan 2021 Maladministration Optivo (202005182) Case 202005182 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of mould in her property. 15 Jan 2021 No Maladministration Six Town Housing Limited (202000098) Case 202000098 · Old Property Condition categories The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property. 14 Jan 2021 Maladministration Axiom Housing Association Limited (202002115) Case 202002115 · Old Property Condition categories The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at … 14 Jan 2021 Partial Maladministration Eastbourne Borough Council (202003830) Case 202003830 · Case Review The complaint refers to: The landlord’s handling of your transfer from your previous property. Information provided by the landlord at … 14 Jan 2021 Maladministration Westminster City Council (202002702) Case 202002702 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer. 13 Jan 2021 No Maladministration Leeds City Council (201912704) Case 201912704 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window … 12 Jan 2021 Outside Jurisdiction Bassetlaw District Council (202002925) Case 202002925 · Local Authority / ALMO or TMO The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to … 11 Jan 2021 No Maladministration Haringey Council (202003505) Case 202003505 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her … 11 Jan 2021 Maladministration Newham Council (201908648) Case 201908648 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her … 8 Jan 2021 Reasonable Redress Croydon Council (202005546) Case 202005546 · Local Authority / ALMO or TMO The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges …