Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202301025 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 8 Jun 2023 |
| PSOW-202301005 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 7 Jun 2023 |
| PSOW-202104529 | A Care Home | Upheld | 6 Jun 2023 | |
| PSOW-202300457 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 6 Jun 2023 |
| PSOW-202300503 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 6 Jun 2023 |
| PSOW-202300741 | Swansea Council | Local Government | Resolved / Early Resolution | 5 Jun 2023 |
| PSOW-202300463 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 2 Jun 2023 |
| PSOW-202300112 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 2 Jun 2023 |
| PSOW-202200593 | Swansea Bay University Health Board | Health | Not Upheld | 2 Jun 2023 |
| PSOW-202208013 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 2 Jun 2023 |
| PSOW-202300060 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Jun 2023 |
| PSOW-202300526 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Jun 2023 |
| PSOW-202300111 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 2 Jun 2023 |
| PSOW-202300621 | Ceredigion County Council | Health | Resolved / Early Resolution | 2 Jun 2023 |
| PSOW-202300958 | Swansea Council | Local Government | Resolved / Early Resolution | 1 Jun 2023 |
| PSOW-202106480 | A GP Practice in the area of Hywel Dda University Health Board | Health | Not Upheld | 1 Jun 2023 |
| PSOW-202101144 | Betsi Cadwaladr University Health Board | Health | Upheld | 1 Jun 2023 |
| PSOW-202201840 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 1 Jun 2023 |
| PSOW-202101144 | Betsi Cadwaladr University Health Board | Health | Upheld | 31 May 2023 |
| PSOW-202105883 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 31 May 2023 |
| PSOW-202300880 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 30 May 2023 |
| PSOW-202201893 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 30 May 2023 |
| PSOW-202207979 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 26 May 2023 |
| PSOW-202208519 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 26 May 2023 |
| PSOW-202203723 | Aneurin Bevan University Health Board | Health | Upheld | 26 May 2023 |