Mrs A complained that Aneurin Bevan University Health Board failed to provide a response to her complaint which she made 9 months ago.
The Ombudsman found that there had been a delay in the Health Board issuing a complaint response. She said that this caused frustration and uncertainty to Mrs A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Boards agreement to write to Mrs A with an apology and explanation for the delay in issuing a complaint response, offer to pay £75 redress for her time and trouble in bringing her complaint to the Ombudsman and issue a response within 2 weeks.