Source · PSOW (Public Services Ombudsman for Wales)

Cwm Taf Morgannwg University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202303590 Sector Health Category Clinical treatment in hospital Decided 24 August 2023

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Clinical negligence harms learning Patient safety governance

Full decision

Mr M complained that Cwm Taf Morgannwg University Health Board failed to respond to a complaint he submitted concerning early discharge without adequate aftercare.

The Ombudsman found that the Health Board treated the complaint as an early resolution and not as a formal complaint. This caused additional frustration to Mr M.

The Ombudsman decided to settle the matter without an investigation. The Ombudsman sought and gained the Health Board’s agreement to log the concerns as a formal complaint and issue an acknowledgement letter within 5 working days.

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Other decisions involving Cwm Taf Morgannwg University Health Boa…

Reference	Date	Summary	Outcome
PSOW-202602556	23 Jul 2026	M A complained about the wait to be seen when he attended the Emergency Department at the Royal Glamorgan Hospital. …	Resolved / Early Resolution
PSOW-202602344	10 Jul 2026	Mr A complained that Cwm Taf Morgannwg University Health Board had failed to respond to the complaint he submitted in …	Resolved / Early Resolution
PSOW-202600950	09 Jul 2026	Ms A complained that she was unhappy with Cwm Taf Morgannwg University Health Board’s care and treatment following an ankle …	Resolved / Early Resolution
PSOW-202601536	29 Jun 2026	Mrs A complained that Cwm Taf Morgannwg University Health Board had not addressed her concerns sufficiently. She said she had …	Resolved / Early Resolution
PSOW-202501942	29 Jun 2026	Mrs B complained about the care and treatment received by her father, Mr A, from the Health Board. Mrs B …	Not Upheld

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