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Ms C complained that Cwm Taf Morgannwg University Health Board had not responded to a complaint she had raised.
The Ombudsman found that due to the departure of a member of staff the Health Board had failed to respond to Ms C’s complaint. She said this caused additional frustration for Ms C.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Health Board’sagreement to write to Ms C within 3 weeks with its apology and complaint response.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202511046 | 29 Apr 2026 | Mrs A complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint. The Ombudsman found that … | Resolved / Early Resolution |
| PSOW-202510579 | 28 Apr 2026 | Ms B complained that the Cwm Taf Morgannwg Health Board failed to respond to the concerns she raised in her … | Resolved / Early Resolution |
| PSOW-202509919 | 27 Apr 2026 | Miss B complained that Cwm Taf Morgannwg University Health Board failed to send its complaint response to her Social Worker. … | Resolved / Early Resolution |
| PSOW-202510338 | 27 Apr 2026 | Miss A complained that Cwm Taf Morgannwg University Health Board had not fully addressed her complaint about care and treatment … | Resolved / Early Resolution |
| PSOW-202501014 | 24 Apr 2026 | Mr C complained about the care and treatment he received from Cwm Taf Morgannwg University Health Board. Specifically, the investigation … | Not Upheld |