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Ms C complained that Cwm Taf Morgannwg University Health Board had not responded to a complaint she had raised.
The Ombudsman found that due to the departure of a member of staff the Health Board had failed to respond to Ms C’s complaint. She said this caused additional frustration for Ms C.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Health Board’sagreement to write to Ms C within 3 weeks with its apology and complaint response.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202602556 | 23 Jul 2026 | M A complained about the wait to be seen when he attended the Emergency Department at the Royal Glamorgan Hospital. … | Resolved / Early Resolution |
| PSOW-202602344 | 10 Jul 2026 | Mr A complained that Cwm Taf Morgannwg University Health Board had failed to respond to the complaint he submitted in … | Resolved / Early Resolution |
| PSOW-202600950 | 09 Jul 2026 | Ms A complained that she was unhappy with Cwm Taf Morgannwg University Health Board’s care and treatment following an ankle … | Resolved / Early Resolution |
| PSOW-202601536 | 29 Jun 2026 | Mrs A complained that Cwm Taf Morgannwg University Health Board had not addressed her concerns sufficiently. She said she had … | Resolved / Early Resolution |
| PSOW-202501942 | 29 Jun 2026 | Mrs B complained about the care and treatment received by her father, Mr A, from the Health Board. Mrs B … | Not Upheld |