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Mr K complained that Aneurin Bevan University Health Board failed to respond to a complaint submitted in July 2022.
The Ombudsman found there to have been a significant delay in the Health Board issuing its complaint response. This caused additional frustration and inconvenience to Mr K.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Health Board’s agreement to issue its complaint response no later than 30 September 2023.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202503012 | 09 Jul 2026 | Ms K complained that her mother’s, Ms P, NEWS (National Early Warning Score – a standardised scoring system used by … | Not Upheld |
| PSOW-202601295 | 02 Jul 2026 | Miss C complained that Aneurin Bevan University Health Board failed to properly investigate all elements of her complaint. The Ombudsman … | Resolved / Early Resolution |
| PSOW-202600070 | 25 Jun 2026 | Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … | Resolved / Early Resolution |
| PSOW-202509410 | 18 Jun 2026 | Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … | Resolved / Early Resolution |
| PSOW-202502459 | 17 Jun 2026 | Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … | Partly Upheld |