Mr K complained that despite him raising concerns with the GP Practice, he had not received a full response.
The Ombudsman found that although the GP Practice responded to Mr K’s concerns, it had not addressed all of the concerns raised. She said this caused frustration to Mr K. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the GP Practice’s agreement to provide Mr K with an apology for the delay in responding to his concerns and provide him with a full complaint response within 30 working days.