Source · PSOW (Public Services Ombudsman for Wales)

Cardiff and Vale University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202206628 Sector Health Category Clinical treatment in hospital Decided 21 August 2023

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Full decision

Mr A complained that the clinical care and treatment received at a Cardiff and Vale University Health Board hospital emergency department was not to an appropriate standard. In particular, it failed to carry out a CT head scan, resulting in a missed opportunity to diagnose a transient ischemic attack (a temporary disruption to the blood supply to the brain causing a temporary lack of oxygen. Also known as a mini stroke).

Based on the information seen and the advice received, it was found that the nature of the examinations and assessments carried out at the hospital were adequate. A CT scan was not indicated as being necessary, based on Mr A’s presenting symptoms and available medical history. The investigations and referral to an orthopaedic team were appropriate for the weakness in Mr A’s wrist that had prompted his attendance. I am satisfied that the care and treatment Mr A received, met an appropriate standard. Accordingly, the complaint was not upheld.

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Other decisions involving Cardiff and Vale University Health Board

Reference Date Summary Outcome
PSOW-202602274 22 Jul 2026 Mr A complained that Cardiff and Vale University Health Board failed to respond to the complaint he submitted regarding the … Resolved / Early Resolution
PSOW-202510959 08 Jul 2026 Mr [name redacted] complained that the Health Board had not put matters right following a complaints meeting it held with … Resolved / Early Resolution
PSOW-202600364 22 Jun 2026 Miss C complained about the care that she and her baby received from Cardiff and Vale University Health Board, before, … Resolved / Early Resolution
PSOW-202502000 08 Jun 2026 Mrs B complained about the care and treatment she received from Cardiff and Vale University Health Board. Specifically, the investigation … Not Upheld
PSOW-202600721 19 May 2026 Mrs A complained that she was dissatisfied with Cardiff and Vale University Health Board’s (“the Health Board”) response to her … Resolved / Early Resolution
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