Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202507000 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Apr 2026 |
| PSOW-202510601 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 27 Apr 2026 |
| PSOW-202501014 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 24 Apr 2026 |
| PSOW-202510247 | Social Care Wales | Social Care | Resolved / Early Resolution | 24 Apr 2026 |
| PSOW-202600101 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 24 Apr 2026 |
| PSOW-202509170 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 24 Apr 2026 |
| PSOW-202600065 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 23 Apr 2026 |
| PSOW-202502189 | Cardiff and Vale University Health Board | Health | Partly Upheld | 23 Apr 2026 |
| PSOW-202510196 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 23 Apr 2026 |
| PSOW-202509753 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 23 Apr 2026 |
| PSOW-202511015 | Powys County Council | Local Government | Resolved / Early Resolution | 23 Apr 2026 |
| PSOW-202510733 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 23 Apr 2026 |
| PSOW-202505888/ 202505896 | Conwy Town Council | Local Government | Not Upheld | 21 Apr 2026 |
| PSOW-202510382 | Hedyn | Resolved / Early Resolution | 20 Apr 2026 | |
| PSOW-202510789 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 20 Apr 2026 |
| PSOW-202510625 | Swansea Council | Local Government | Resolved / Early Resolution | 20 Apr 2026 |
| PSOW-202511097 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 Apr 2026 |
| PSOW-202502263 | Aneurin Bevan University Health Board | Health | Not Upheld | 20 Apr 2026 |
| PSOW-202501454 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 16 Apr 2026 |
| PSOW-202510581 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Apr 2026 |
| PSOW-202500274 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 16 Apr 2026 |
| PSOW-202509270 | Cardiff Council | Local Government | Resolved / Early Resolution | 15 Apr 2026 |
| PSOW-202509648 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 15 Apr 2026 |
| PSOW-202510227 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Apr 2026 |
| PSOW-202510774 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 14 Apr 2026 |