Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202504695 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 17 Mar 2026 |
| PSOW-202301500 | Welshpool Town Council | Local Government | Not Upheld | 17 Mar 2026 |
| PSOW-202510295 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 17 Mar 2026 |
| PSOW-202409059 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 17 Mar 2026 |
| PSOW-202510287 | Codi Group | Resolved / Early Resolution | 17 Mar 2026 | |
| PSOW-202500376 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 17 Mar 2026 |
| PSOW-202509940 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 16 Mar 2026 |
| PSOW-202504002 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Not Upheld | 16 Mar 2026 |
| PSOW-202509490 | Newydd Housing Association | Housing | Resolved / Early Resolution | 16 Mar 2026 |
| PSOW-202509567 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Mar 2026 |
| PSOW-202500786 | Hywel Dda University Health Board | Health | Partly Upheld | 12 Mar 2026 |
| PSOW-202508912 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 12 Mar 2026 |
| PSOW-202506380 | Cardiff Council | Local Government | Other | 12 Mar 2026 |
| PSOW-202408052 | Caerphilly County Borough Council | Local Government | Partly Upheld | 12 Mar 2026 |
| PSOW-202409492 | Aneurin Bevan University Health Board | Health | Not Upheld | 12 Mar 2026 |
| PSOW-202510374 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 11 Mar 2026 |
| PSOW-202508975 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 11 Mar 2026 |
| PSOW-202408518 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 11 Mar 2026 |
| PSOW-202408015 | Swansea Bay University Health Board | Health | Partly Upheld | 10 Mar 2026 |
| PSOW-202509752 | Powys County Council | Local Government | Resolved / Early Resolution | 10 Mar 2026 |
| PSOW-202507470 | Swansea Bay University Health Board | Health | Partly Upheld | 10 Mar 2026 |
| PSOW-202509411 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 10 Mar 2026 |
| PSOW-202508027 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 9 Mar 2026 |
| PSOW-202508746 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 9 Mar 2026 |
| PSOW-202509838 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 9 Mar 2026 |