Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with mental health support despite a clear need.
The Ombudsman decided that whilst the Health Board had made contact with Mr A regarding an outpatient appointment, it had been unable to provide a date for when the appointment would take place due to staffing issues. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 1 month it would provide Mr A with a meaningful update, and confirmation of when he would receive a further update.