3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A complained that Cwm Taf Morgannwg University Health Board had not addressed her concerns sufficiently. She said she had previously undergone cardiac investigations and was told the results were normal. However, at her pre-operative assessment for knee surgery she was informed she needed further …
The Ombudsman received a complaint that a Member (“the Member”) of Hirwaun & Penderyn Community Council (“the Council”) had breached the Code of Conduct.) It was alleged that the Member breached the Code of Conduct in her behaviour and treatment towards a number of different …
Mrs B complained about the care and treatment received by her father, Mr A, from the Health Board. Mrs B questioned whether Mr A should have been prescribed anti-coagulation medication (drugs that reduce the risk of the formation of blood clots) following his attendance at …
Ms A complained that Carmarthenshire County Council failed to respond to concerns with its Safeguarding Process. The Ombudsman found there had been a delay with the Council providing feedback to Ms A during the Safeguarding Process which caused additional frustration and uncertainty for her and …
Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with mental health support despite a clear need. The Ombudsman decided that whilst the Health Board had made contact with Mr A regarding an outpatient appointment, …
Mr A complained that Cwm Taf Morgannwg University Health Board failed to answer his concerns about if his diagnosis of Deep Vein Thrombosis (“DVT”) and its lifetime medication could have been avoided if a DVT risk assessment had been carried out and if he had …
Mr A complained that Neath Port Talbot County Council failed to respond to the complaint he submitted. The Ombudsman found that the Council had failed to provide a formal complaint response. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to …
Ms A complained about the care provided to her late father by the Care Home following an incident. The Ombudsman found that the Care Home had followed its Safeguarding Policy, however it had failed to provide a complaint response to Ms A. She said this …
Ms A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to her late sister. Ms A was concerned that the Health Board delayed obtaining information from another hospital, which delayed confirming her sister’s diagnosis of heart failure. The Ombudsman decided …
Mrs A complained that Rhondda Cynon Taf County Borough Council had failed to respond to all aspects of a complaint she had submitted to it in December 2025. The Ombudsman found that the Council had failed to respond to all aspects of the complaint within …
Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms A said that while at the Hospital her husband did not receive appropriate hygiene care and that the communication from the Hospital regarding her husband’s …
Miss B complained that Swansea Bay University Health Board failed to provide a response to her complaint, which she made to it in May 2025. The Ombudsman found that whilst the Health Board had issued an apology for the delay, it had failed to provide …
Ms A complained, on behalf of Ms B, that Flintshire County Council failed to respond under Stage 1 of its complaint process, to a complaint raised in August 2025. That it failed to escalate to Stage 2. The Ombudsman found whilst the Council issued its …
Miss C complained about the care that she and her baby received from Cardiff and Vale University Health Board, before, during and after her baby’s birth. The Ombudsman decided that the Health Board had provided a detailed response to most of Miss C’s concerns but …
Mrs A complained that the Health Board did not adequately address her concerns and that further improvements were needed toits service. She also raised further concerns that the Health Board had not yet had the opportunity to investigate. The Ombudsman found that the Health Board …
Mrs N complained about the care provided to her mother, Mrs L, during Mrs L’s attendance at the Emergency Department of Morriston Hospital on 20 February 2024. The investigation found that the cause of Mrs L’s hip pain was not adequately explored, and she should …
Ms A complained about Denbighshire County Council’s handling of her housing application and appeal, and its handling of her complaint. The Ombudsman decided that the Council failed to respond to Ms A’s Stage 1 complaint, and that its Stage 2 complaint response failed to reasonably …
Mrs W complained about whether prior to and from 1 April 2023 Newport City Council (“the Council”) failed to meet its statutory obligations in providing education other than at school (“EOTAS”) and additional learning needs (“ALN”) to her daughter, Child B. The Ombudsman’s investigation found …
Mr A complained that Powys County Council failed to respond to the complaint he submitted. The Ombudsman found that the Council had failed to provide final stage 2 complaint response. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle …
Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A who, has advanced motor neurone disease (“MND”), is dependent on a non-invasive ventilation machine (“NIV”) 24 hours a day. Despite her request, staff who did …
Mr A complained that the Hywel Dda University Health Board had failed to respond to a complaint he had submitted to it in April 2025. The Ombudsman found that the Health Board failed to investigate the complaint within the relevant timescale which caused additional frustration …
Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received from the Health Board regarding an assessment for Attention Deficit Hyperactivity Disorder (“ADHD” – a condition where the brain works differently). Ms B queried whether …
Miss A complained that Swansea Council failed to respond to the complaint she submitted regarding repairs to her home. The Ombudsman found that, while the Council had been in correspondence with Miss A regarding the repairs and the condition of the property, it had not …
Miss A complained about the Council’s complaint handling regarding issues of non-compliance with planning applications. The Ombudsman found that Miss A had not received a detailed formal complaint response by the Council. The Ombudsman considered that this caused Miss A frustration and decided to settle …
Ms C complained that Hafod Housing Association failed to complete repairs to her property causing issues involving damp to become worse. The Ombudsman found that repairs to her property had not been completed. The Ombudsman considered that this caused Ms C frustration and stress and …