PSOW-202601015
Summary (the PSOW's words)Ms A complained that Caerphilly County Borough Council (“the Council”) would not consider her complaint at stage 2 of the …
PSOW (Public Services Ombudsman for Wales) decision
Caerphilly County Borough Council
Decided 26 February 2025
Reference PSOW-202408582
Outcome: Resolved / Early Resolution
Sector: Local Government
Category: Applications / allocations / transfer / exchanges
Body on this site: Caerphilly County Borough Council
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): Homeless family out-of-area
Full decision
Decision (the PSOW's words)
Mr X complained that Caerphilly County Borough Council failed to respond to all of his concerns in its complaint response.
The Ombudsman found that while the Council had provided a response to Mr X, it had overlooked other issues Mr X had raised in his complaint. The Ombudsman said this caused uncertainty, frustration, and inconvenience to Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, write to Mr X with an apology and explanation for the oversight and issue a further complaint response addressing the outstanding concerns.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202408582, 26 February 2025