PSOW (Public Services Ombudsman for Wales) decision
St Clears Town Council
Decided 5 March 2025
Reference PSOW-202408356
Outcome: Resolved / Early Resolution
Sector: Local Government
Category: Various Other
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Full decision
Decision (the PSOW's words)
The Ombudsman found that it had failed to provide him with a formal complaint response. The Ombudsman said this caused uncertainty and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 6 weeks, issue the complaint response which will also include an explanation as to why there was a delay in providing the response
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202408356, 5 March 2025