Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : United Welsh Housing Association Report Date 26/02/2025 Case Against United Welsh Housing Association Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202408421 Outcome Early resolution Mr X complained that United Welsh HousingAssociation had failed to resolve maintenance issues in his ex-partner’s property.
The Ombudsman found that although the Association had responded to Mr X’s complaint, it had failed to fully respond to all of Mr X’s concerns. The Ombudsman said this caused confusion and inconvenience for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to provide Mr X with a written apology and an explanation as to how the complaint had been overlooked and to provide Mr X with a stage 2 complaint response within 3 weeks.