Betsi Cadwaladr University Health Board

Mr A’s complaint related to care and treatment provided to his late mother, Mrs B, by the Ear Nose and Throat departments of Wrexham Maelor and Glan Clwyd, between August and November 2023. Mr A referred to failings in communication, medical assessment, and the overall standard of care, and he was dissatisfied with Betsi Cadwaladr University Health Board’s (“the Health Board”) complaint response.

The Ombudsman noted that the Health Board had not been given an opportunity to respond to some of the specific points that Mr A had raised in his complaint to the Ombudsman. It agreed as part of an early resolution to provide a written response to Mr A on those points which would centre on Mrs B’s management, care and diagnosis as well as communication.