Betsi Cadwaladr University Health Board

Mr A complained that a delay in Betsi Cadwaladr University Health Board carrying out a second procedure to remove a polyp resulted in it becoming cancerous.

The Ombudsman decided that whilst the Health Board’s response to the complaint concluded there was no qualifying liability, as the correct treatment procedures were followed, it did not take account that this was significantly later than it should have been. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to reconsider whether there is qualifying liability in relation to Mr A’s complaint, and if the Health Board concludes there is, proceed to consider the matter under the financial provisions of Putting Things Right. The Health Board agreed to complete this within 6 weeks of the Ombudsman’s decision.