Source · PSOW (Public Services Ombudsman for Wales)

Cwm Taf Morgannwg University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202401281 Sector Health Category Clinical treatment in hospital Decided 22 April 2025

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Full decision

Mrs C has complained about the care and treatment her son, B, received from Cwm Taf Morgannwg University Health Board. Specifically, Mrs C complained about whether the time taken to carry out cardiac investigations for B following his admission to the Paediatric Unit at Prince Charles Hospital on 28 June 2023 was clinically appropriate.

The investigation found that, based on B’s clinical presentation, he was appropriately managed during his admission to the Hospital between 28 June and 1 July 2023. The complaint was not upheld.

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Other decisions involving Cwm Taf Morgannwg University Health Boa…

Reference Date Summary Outcome
PSOW-202511046 29 Apr 2026 Mrs A complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint. The Ombudsman found that … Resolved / Early Resolution
PSOW-202510579 28 Apr 2026 Ms B complained that the Cwm Taf Morgannwg Health Board failed to respond to the concerns she raised in her … Resolved / Early Resolution
PSOW-202509919 27 Apr 2026 Miss B complained that Cwm Taf Morgannwg University Health Board failed to send its complaint response to her Social Worker. … Resolved / Early Resolution
PSOW-202510338 27 Apr 2026 Miss A complained that Cwm Taf Morgannwg University Health Board had not fully addressed her complaint about care and treatment … Resolved / Early Resolution
PSOW-202501014 24 Apr 2026 Mr C complained about the care and treatment he received from Cwm Taf Morgannwg University Health Board. Specifically, the investigation … Not Upheld
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