Cardiff Council

Ms A complained that she was unhappy with Cardiff Council’s (“the Council”) actions regarding damp and mould in her property. Ms A said that although the Council had undertaken some works, there remained a smell of mould upstairs.

The Ombudsman found that the Council had attended the property on several occasions previously but had said that extractor fans would need to be installed in Ms A’s kitchen and bathroom. The works were scheduled for April 2025. The Ombudsman decided that because of the previous works undertaken it was important to get Ms A’s issues resolved. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 1 month, provide Ms A with an update following the works completed in April 2025, to carry out an inspection investigating the smell of mould and to provide Ms A with an explanation of whether further works are needed.