The Ombudsman found that while the GP Practice had provided Mr A with a complaint response, it had failed to fully respond to the concerns he had raised. That amounted to maladministration which caused him an injustice.
The Ombudsman obtained the GP Practice’s agreement to investigate and respond fully to Mr A’s concerns and to apologise to him for not doing so in the first place. The GP Practice agreed to undertake these steps within 2 months.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202507958 | 27 Feb 2026 | Ms A complained that the Practice failed to respond to aspects of the complaint she submitted in June 2025. The … | Resolved / Early Resolution |
| PSOW-202503013 | 26 Sep 2025 | Ms A complained that a GP Practice in the area of Powys Teaching Health Board (“the Practice”) did not provide … | Resolved / Early Resolution |
| PSOW-202408866 | 30 Jun 2025 | Miss A complained that the GP Practice had removed her from its practice list. She also complained about the information … | Resolved / Early Resolution |
| PSOW-202309554 | 13 Dec 2024 | Mr A complained that a GP Practice in the Powys Teaching Health Board area (“the Practice”) failed to provide appropriate … | Not Upheld |
| PSOW-202309223 | 11 Jun 2024 | Ms A complained about the care and treatment that her late father, Mr B, received from the Practice, including that … | Resolved / Early Resolution |