Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202500703 | Swansea Council | Local Government | Resolved / Early Resolution | 10 Jun 2025 |
| PSOW-202406983 | Swansea Bay University Health Board | Health | Upheld | 10 Jun 2025 |
| PSOW-202500022 | Cyngor Gwynedd | Resolved / Early Resolution | 10 Jun 2025 | |
| PSOW-202408837 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Jun 2025 |
| PSOW-202402934 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 Jun 2025 |
| PSOW-202500711 | Cardiff Council | Local Government | Resolved / Early Resolution | 6 Jun 2025 |
| PSOW-202500764 | North Wales Housing | Housing | Resolved / Early Resolution | 5 Jun 2025 |
| PSOW-202500657 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 5 Jun 2025 |
| PSOW-202410300 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Jun 2025 |
| PSOW-202409958 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 5 Jun 2025 |
| PSOW-202500710 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 4 Jun 2025 |
| PSOW-202410124 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 4 Jun 2025 |
| PSOW-202408878 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 4 Jun 2025 |
| PSOW-202500957 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 3 Jun 2025 |
| PSOW-202410317 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 3 Jun 2025 |
| PSOW-202402334 | Estyn | Upheld | 3 Jun 2025 | |
| PSOW-202501225 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 2 Jun 2025 |
| PSOW-202501288 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 2 Jun 2025 |
| PSOW-202409955 | Caredig | Resolved / Early Resolution | 2 Jun 2025 | |
| PSOW-202400375 | Betsi Cadwaladr University Health Board | Health | Upheld | 2 Jun 2025 |
| PSOW-202404610 | Cardiff Council | Local Government | Other | 2 Jun 2025 |
| PSOW-202409394 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 May 2025 |
| PSOW-202409390 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 May 2025 |
| PSOW-202307934/202306826/202302730 | Neyland Town Council | Local Government | Withdrawn | 30 May 2025 |
| PSOW-202407035 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 28 May 2025 |