Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202503159 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 15 Aug 2025 |
| PSOW-202409086 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 14 Aug 2025 |
| PSOW-202501637 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 14 Aug 2025 |
| PSOW-202501243 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Aug 2025 |
| PSOW-202501762 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 13 Aug 2025 |
| PSOW-202503885 | Flintshire County Council | Health | Resolved / Early Resolution | 12 Aug 2025 |
| PSOW-202501517 | Cardiff Community Housing Association | Housing | Resolved / Early Resolution | 8 Aug 2025 |
| PSOW-202502440 | Flintshire County Council | Local Government | Resolved / Early Resolution | 8 Aug 2025 |
| PSOW-202502628 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 8 Aug 2025 |
| PSOW-202401618 | Swansea Bay University Health Board | Health | Upheld | 7 Aug 2025 |
| PSOW-202501004 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 7 Aug 2025 |
| PSOW-202500827 | A Dental Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 6 Aug 2025 |
| PSOW-202501514 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Aug 2025 |
| PSOW-202500164 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Aug 2025 |
| PSOW-202403830/202402823 | Powys County Council & Welshpool Town Council | Local Government | Not Upheld | 5 Aug 2025 |
| PSOW-202306423 | Abertillery & Llanhilleth Community Council | Local Government | Not Upheld | 5 Aug 2025 |
| PSOW-202207114 | Abertillery & Llanhilleth Community Council | Local Government | Not Upheld | 5 Aug 2025 |
| PSOW-202500572 | Waunfawr Community Council | Local Government | Resolved / Early Resolution | 4 Aug 2025 |
| PSOW-202401984 | Flintshire County Council | Local Government | Not Upheld | 4 Aug 2025 |
| PSOW-202205610 | Cyngor Gwynedd | Not Upheld | 1 Aug 2025 | |
| PSOW-202500494 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 31 Jul 2025 |
| PSOW-202501201 | Cardiff Council | Local Government | Resolved / Early Resolution | 31 Jul 2025 |
| PSOW-202500676 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 30 Jul 2025 |
| PSOW-202501537 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Jul 2025 |
| PSOW-202502358 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 30 Jul 2025 |