Repairs and maintenance (inc improvements and alteration eg. central heating double glazing):Merthyr Tydfil Housing Association Ltd Report Date 17/10/2025 Case Against Merthyr Tydfil Housing Association Ltd Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202503767 Outcome Early resolution Ms A complained that Merthyr Tydfil Housing Association Ltd had failed to address overgrown brambles and knotweed in a neighbouring garden, which was owned by the Housing Association.
The Ombudsman found that although the Housing Association had cut back the perimeter hedge that runs along the boundary between both properties, brambles and knotweed remained an issue. Although one treatment for knotweed was undertaken in 2024, the follow-up treatment had not been carried out. This had resulted in damage to the fence between the properties. Ms A had been inconvenienced by the organisation’s failure to address issues in the neighbouring garden, which had has caused frustration. The Ombudsman decided to settle the complaint without an investigation.
The Housing Association agreed to, within four weeks, undertake a site visit to inspect the garden and boundary fence, identify a list of outstanding issues and provide Ms A with a schedule of any works to be undertaken. It also agreed to provide Ms A with written apology for the delays in addressing her concerns