Mr A complained about the delay in receiving a response from the Welsh Ambulance Services University NHS Trust (“WAST”) to his complaint which he submitted in February 2025.
The Ombudsman found that WAST had failed to respond to Mr A’s complaint in a timely manner. It was decided to settle the complaint without an investigation.
The Ombudsman sought and gained WAST’s agreement to within 1 week, issue its response to Mr A’s complaint and provide an apology and explanation for the delay in responding.