Mrs A, on behalf of Mr B, complained to the Health Board on 10 March 2025 regarding the care and treatment that Mr B received from the Health Board. No response had been provided to Mrs A’s complaint by the Health Board after 6 months.
The Ombudsman found that the Health Board’s delay in providing a response to Mrs A’s complaint was contrary to the provisions of the Putting Things Right scheme which governs NHS complaints.
The Ombudsman proposed, and the Health Board agreed that, within 6 weeks, the Health Board would provide a response to Mrs A’s complaint, including reasons and apologies for the delay.