Mrs S complained that Wales & West Housing Association failed to address all the concerns she raised with it.
The Ombudsman found that the Association failed to address all the concerns she raised which caused additional frustration and uncertainty for Mrs S. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to, within 2 weeks, apologise to Mrs S for not addressing the outstanding concerns. To reconsider her complaint and offer £100 financial payment for time and trouble.