Repairs and maintenance (inc improvements and alteration eg. central heating double glazing):Trivallis Report Date 13/10/2025 Case Against Trivallis Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202503347 Outcome Early resolution Mrs X complained regarding the significant delays by Trivallis to complete the works / replacement of the windows.
The Ombudsman found that there had been a significant delay in completing this work and said this caused uncertainty and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement to, within 4 weeks, offer an apology and explanation to Mrs X for the significant delays in completing the work, ensure the fitting of the window restrictors is completed and to offer a financial redress payment of £250 in recognition of the time and trouble and significant delays.