Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202503013 | A GP Practice in the area of Powys Teaching Health Board | Health | Resolved / Early Resolution | 26 Sep 2025 |
| PSOW-202500292 | Powys County Council | Local Government | Resolved / Early Resolution | 26 Sep 2025 |
| PSOW-202503182 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 25 Sep 2025 |
| PSOW-202505111 | Hafod Housing Association | Housing | Resolved / Early Resolution | 25 Sep 2025 |
| PSOW-202503627 | Newport City Council | Health | Resolved / Early Resolution | 25 Sep 2025 |
| PSOW-202401728 | Hywel Dda University Health Board | Health | Other | 25 Sep 2025 |
| PSOW-202501986 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Sep 2025 |
| PSOW-202502982 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 23 Sep 2025 |
| PSOW-202408802 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 23 Sep 2025 |
| PSOW-202401484 | Hywel Dda University Health Board | Health | Not Upheld | 22 Sep 2025 |
| PSOW-202502884 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Sep 2025 |
| PSOW-202503923 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Sep 2025 |
| PSOW-202501796 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Sep 2025 |
| PSOW-202502075 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Sep 2025 |
| PSOW-202504275 | Cardiff Council | Local Government | Resolved / Early Resolution | 18 Sep 2025 |
| PSOW-202502465 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 18 Sep 2025 |
| PSOW-202502420 | Hafod Housing Association | Housing | Resolved / Early Resolution | 17 Sep 2025 |
| PSOW-202502467 | Cyngor Gwynedd | Resolved / Early Resolution | 17 Sep 2025 | |
| PSOW-202403506 | Hywel Dda University Health Board | Health | Not Upheld | 17 Sep 2025 |
| PSOW-202405272 | Swansea Bay University Health Board | Health | Not Upheld | 17 Sep 2025 |
| PSOW-202501139 | Hafod Housing Association | Housing | Resolved / Early Resolution | 17 Sep 2025 |
| PSOW-202502650 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Sep 2025 |
| PSOW-202503693 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 15 Sep 2025 |
| PSOW-202501464 | Rhondda Cynon Taf County Borough Council | Local Government | Not Upheld | 15 Sep 2025 |
| PSOW-202502303 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 12 Sep 2025 |