Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202501872 | Cardiff Council | Local Government | Resolved / Early Resolution | 11 Nov 2025 |
| PSOW-202505293 | Hedyn | Resolved / Early Resolution | 11 Nov 2025 | |
| PSOW-202406856 | Gwersyllt Community Council | Local Government | Not Upheld | 10 Nov 2025 |
| PSOW-202505954 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 10 Nov 2025 |
| PSOW-202506340 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Nov 2025 |
| PSOW-202503916 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Nov 2025 |
| PSOW-202403535 | Bridgend Town Council | Local Government | Not Upheld | 7 Nov 2025 |
| PSOW-202503382 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Nov 2025 |
| PSOW-202503403 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202409479 | A GP Practice in the area of Hywel Dda University Health Board | Health | Not Upheld | 6 Nov 2025 |
| PSOW-202506227 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202503996 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202505353 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202505376 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202406093 | Swansea Bay University Health Board | Health | Not Upheld | 5 Nov 2025 |
| PSOW-202407606 | Cardiff and Vale University Health Board | Health | Upheld | 5 Nov 2025 |
| PSOW-202503042 | Powys County Council | Local Government | Resolved / Early Resolution | 4 Nov 2025 |
| PSOW-202400932 / 202400939 | Broughton Community Council | Local Government | Not Upheld | 4 Nov 2025 |
| PSOW-202407727 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 4 Nov 2025 |
| PSOW-202504584 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 3 Nov 2025 |
| PSOW-202403971 | St Nicholas & Bonvilston Community Council | Local Government | Withdrawn | 3 Nov 2025 |
| PSOW-202502582 | Swansea Council | Local Government | Resolved / Early Resolution | 3 Nov 2025 |
| PSOW-202505780 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 3 Nov 2025 |
| PSOW-202504068 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 30 Oct 2025 |
| PSOW-202502944 | Cardiff Council | Local Government | Resolved / Early Resolution | 30 Oct 2025 |