3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A complained that the Health Board had failed to respond to a complaint she had submitted to it in February 2025. The Ombudsman found that the Health Board failed to investigate the complaint within the relevant timescale which caused additional frustration and uncertainty for …
Mrs A complained that the Health Board failed to fully address the concerns raised in her complaint to it. The Ombudsman found that the Health Board failed to respond to all the concerns raised within the complaint and this caused additional frustration, concern and uncertainty …
Miss A complained that Neath Port Talbot Council failed to escalate or respond to her concerns about its refusal to assign help following a referral for a care coordination package. The Ombudsman found that whilst the Council had responded to Miss A it had failed …
Miss B complained about the delay in Tai Tarian responding to her reports of a leaking boiler and other issues within the property. Miss B also complained about the delay in receiving a response to her complaint. The Ombudsman found that the Association had failed …
The Ombudsman received a complaint that a Member (“the Member”) of Cyngor Gwynedd (“the County Council”) breached the Code of Conduct. It was alleged that the Member had received a Conditional Caution for “Fraud by abuse of position” by attempting to defraud his employer, through …
Mr C complained about the standard of nutritional care provided to his late father, Mr D, during his admission to Ysbyty Ystrad Fawr. The Ombudsman’s investigation considered whether: • The Health Board took appropriate action to assess and address Mr D’s nutritional care needs. • …
The Ombudsman received a complaint that a Member (“the Member”) of Cyngor Gwynedd (“the County Council”) breached the Code of Conduct. It was alleged that the Member had received a Conditional Caution for “Fraud by abuse of position” by attempting to defraud his employer, through …
Mr A complained about the care and treatment provided by the Health Board. Mr A’s family complained to the Health Board on his behalf on 6 May 2024 and raised additional concerns3 weeks later. Mr A was dissatisfied with the complaint response received as this …
We investigated a complaint from Ms W about whether the Housing Association responded appropriately to reports of damp and mould as well as repairs needed to electrics and whether it had appropriately managed the subsequent re-wiring of her home. The investigation identified that the Housing …
Ms B complained that while her father, Mr A, was in hospital and approaching the end of his life, the Health Board failed to take timely and appropriate action to progress Mr A’s application for Continuing Health Care (“CHC”) funding and facilitate his discharge from …
Mr A complained on behalf of his mother, Ms B. The investigation considered whether the Council had undertaken a thorough investigation to ascertain the reason(s) why there were such delays in the re-assessments of care and support service contributions and whether appropriate action had been …
Mr A complained that the Health Board failed to identify a lesion in his right kidney from a CT scan in April 2016. The investigation found that the Health Board’s interpretation of Mr A’s CT scan from April 2016 reached an appropriate level. The complaint …
Ms A complained about council tax billing by Cyngor Gwynedd of a second property that she owned. When the Ombudsman made enquiries with the Council, she was advised that the Council were developing a policy to allow taxpayers to submit applications for their council tax …
Mr A complained that the Housing Association had not taken sufficient steps to address the concerns he had raised with regards to a neighbours antisocial behaviour. Mr A expressed concern over a lack of communication from the Housing Association. The Ombudsman found that the Housing …
Mx M complained about a delay in the Student Loans Company responding to an appeal about a decision it had made. The Ombudsman cannot consider the issues relating to the appeal itself, as those issues fall outside of her jurisdiction (section 13(1)(b) of the Public …
Miss A complained that the Health Board had failed to respond to her complaint regarding the treatment and care her late father had received. The Ombudsman found that Miss A complained 10 months ago and had still not received a formal complaint response from the …
Complainant complained that the Health Board had failed to respond to a complaint he had submitted in February 2025. The Ombudsman found that the Health Board failed to investigate the complaint within the relevant timescale which caused additional frustration and uncertainty for the complainant. The …
Miss A & Ms A complained about Pembrokeshire County Council’s decision to grant planning permission to a neighbouring property. When the Ombudsman looked at the complaint, she could see that the Council had considered some of Miss A & Ms A’s concerns at the first …
Miss B complained about the inpatient care and treatment provided by the Health Board’s Ysbyty Glan Clwyd (the First Hospital) and Llandudno Community Hospital (the Second Hospital) to her late father, Mr B. The investigation considered aspects of Mr B’s diabetic management, surgical clinical decision-making …
Mrs A complained that she had been experiencing problems with the assisted waste collection service provided by the Council. She said that despite making complaints to the Council about this matter her collection was repeatedly missed. The Ombudsman found that Mrs A had contacted the …
Miss F complained that Cardiff Council failed to address all the concerns she raised with it concerning the maintenance of the surrounding area to her home. That the area has become hazardous. The Ombudsman found that the Council’s complaint response was not complete. This caused …
The Ombudsman received a complaint that a Member (“the Member”) of Conwy County Borough Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member failed to observe the Code in email correspondence to Council Officers. An investigation considered …
Mrs A complained that her adult son, Mr B, who has severe autism, lost access to day services because the Health Board refused to allow him to use a manual wheelchair to access transport. She said that the Health Board had instead offered the use …
Mr S complained on behalf of his daughter that the Health Board incorrectly discharged his daughter from its Child and Adolescent Mental Health Service and he also complained about the Health Board’s communication failures in regard to this complaint. The Ombudsman found that the Health …
Mr A complained about the care provided to his wife during a hospital admission in March 2025. Mr A was dissatisfied with the Health Board’s responses tohis complaint. He had raised further concerns about the timeliness of the response, factual inaccuracies and the failure to …