Mrs A complained that she had been experiencing problems with the assisted waste collection service provided by the Council. She said that despite making complaints to the Council about this matter her collection was repeatedly missed.
The Ombudsman found that Mrs A had contacted the Council on several occasions regarding missed collections, but that the issue had persisted. This was an inconvenience to Mrs A and a source of frustration. The Ombudsman decided to settle the complaint without investigation.
The Council agreed to introduce additional measures to ensure that waste collection from Mrs A’s home was not missed. It also agreed that after 4 months it would audit the efficacy of the assisted waste collection service provided to Mrs A and to report the outcome of that audit to the Ombudsman.