Mr A complained that the Housing Association had not taken sufficient steps to address the concerns he had raised with regards to a neighbours antisocial behaviour. Mr A expressed concern over a lack of communication from the Housing Association.
The Ombudsman found that the Housing Association had failed to provide a formal complaint response. The Ombudsman felt that this caused uncertainty and frustration for Mr A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Associations agreement to, within 4 weeks, provide a formal, comprehensive complaint response and to provide regular updates to Mr A about the ongoing legal action being taken against the neighbour.