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Mrs A complained that the Health Board failed to fully address the concerns raised in her complaint to it.
The Ombudsman found that the Health Board failed to respond to all the concerns raised within the complaint and this caused additional frustration, concern and uncertainty for Mrs A.
The Ombudsman sought and gained the Health Board’s agreement to provide an apology to Mrs A for not fully addressing her concerns and to issue a comprehensive complaint response within one month.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202601490 | 17 Jun 2026 | Mr A complained that the Hywel Dda University Health Board had failed to respond to a complaint he had submitted … | Resolved / Early Resolution |
| PSOW-202601032 | 12 Jun 2026 | Mrs A complained that Hywel Dda University Health Board failed to respond to a complaint she raised in December 2024, … | Resolved / Early Resolution |
| PSOW-202600346 | 01 Jun 2026 | Dr A complained that Hywel Dda University Health Board failed to address issues raised in writing and at a meeting … | Resolved / Early Resolution |
| PSOW-202511024 | 29 Apr 2026 | Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the … | Resolved / Early Resolution |
| PSOW-202600101 | 24 Apr 2026 | Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment … | Resolved / Early Resolution |