Miss A complained that the Health Board had failed to respond to her complaint regarding the treatment and care her late father had received.
The Ombudsman found that Miss A complained 10 months ago and had still not received a formal complaint response from the Health Board. The Ombudsman said this left many answered questions for Miss A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for delay and issue a full complaint response within 7 weeks.