Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202507186 Sector Local Government Category Tree management/TPOs/High hedges Decided 16 December 2025

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Environmental policy funding

Full decision

Miss F complained that Cardiff Council failed to address all the concerns she raised with it concerning the maintenance of the surrounding area to her home. That the area has become hazardous.

The Ombudsman found that the Council’s complaint response was not complete. This caused additional frustration and uncertainty for Miss F. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to issue a more detailed response to Miss F, within 4 weeks.

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Reference	Date	Summary	Outcome
PSOW-202303707	—	Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, …	Resolved / Early Resolution
PSOW-202509270	15 Apr 2026	Mr and Mrs A complained about the action taken by the Council regarding their housing situation and the way it …	Resolved / Early Resolution
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PSOW-202508722	24 Mar 2026	Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found …	Resolved / Early Resolution

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