Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202507186 Sector Local Government Category Tree management/TPOs/High hedges Decided 16 December 2025

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Environmental policy funding

Full decision

Miss F complained that Cardiff Council failed to address all the concerns she raised with it concerning the maintenance of the surrounding area to her home. That the area has become hazardous.

The Ombudsman found that the Council’s complaint response was not complete. This caused additional frustration and uncertainty for Miss F. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to issue a more detailed response to Miss F, within 4 weeks.

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Other decisions involving Cardiff Council

Reference	Date	Summary	Outcome
PSOW-202303707	—	Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, …	Resolved / Early Resolution
PSOW-202600986	30 Jun 2026	Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response …	Resolved / Early Resolution
PSOW-202600235	12 Jun 2026	Miss A complained to Cardiff Council about fly-tipping in the allotments by her house which is causing rats to appear …	Resolved / Early Resolution
PSOW-202507781	26 May 2026	Mr C complained that Cardiff Council had not provided his son, A, with full-time education since he became looked after …	Resolved / Early Resolution
PSOW-202509986	15 May 2026	Miss A complained to the Council about repairs that had not been completed and the lack of communication she had …	Resolved / Early Resolution

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