Mr S complained on behalf of his daughter that the Health Board incorrectly discharged his daughter from its Child and Adolescent Mental Health Service and he also complained about the Health Board’s communication failures in regard to this complaint. The Ombudsman found that the Health Board failed to provide a formal, written response to Mr S’s complaint. This caused frustration and uncertainty for Mr S. The Ombudsman decided to settle the complaint without an investigation.The Ombudsman sought and gained the Health Boards agreement to, within six weeks, provide the response along with an apology and explanation for its delay.
Source · PSOW (Public Services Ombudsman for Wales)
Cardiff and Vale University Health Board
PSOW (Public Services Ombudsman for Wales)
Resolved / Early Resolution
Reference PSOW-202505297
Sector Health
Category Child and Adolescent Mental Health
Decided 16 December 2025
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Full decision
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