Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202103888 | Cardiff Council | Local Government | Resolved / Early Resolution | 18 Oct 2021 |
| PSOW-202004188 | Hywel Dda University Health Board | Health | Upheld | 18 Oct 2021 |
| PSOW-202104624 | Linc Cymru Housing Association | Housing | Resolved / Early Resolution | 15 Oct 2021 |
| PSOW-202103137 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 15 Oct 2021 |
| PSOW-202103573 | Flintshire County Council | Local Government | Resolved / Early Resolution | 15 Oct 2021 |
| PSOW-202002872 | Swansea Bay University Health Board | Health | Upheld | 14 Oct 2021 |
| PSOW-202104595 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Oct 2021 |
| PSOW-202103361 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 14 Oct 2021 |
| PSOW-202103463 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 12 Oct 2021 |
| PSOW-202103524 | Cardiff Council | Local Government | Resolved / Early Resolution | 12 Oct 2021 |
| PSOW-202103117 | Cardiff Council | Local Government | Resolved / Early Resolution | 12 Oct 2021 |
| PSOW-202002681 | Vale of Glamorgan Council | Local Government | Upheld | 12 Oct 2021 |
| PSOW-202100574 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 8 Oct 2021 |
| PSOW-202004458 | Pembrokeshire County Council | Local Government | Withdrawn | 8 Oct 2021 |
| PSOW-202003088 | Betsi Cadwaladr University Health Board | Health | Upheld | 7 Oct 2021 |
| PSOW-202003237 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 7 Oct 2021 |
| PSOW-202003164 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 6 Oct 2021 |
| PSOW-202104213 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 6 Oct 2021 |
| PSOW-202103119 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 6 Oct 2021 |
| PSOW-202004044 | Cardiff and Vale University Health Board | Health | Not Upheld | 5 Oct 2021 |
| PSOW-202103356 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 5 Oct 2021 |
| PSOW-202002960 | Gwynedd Council | Local Government | Not Upheld | 5 Oct 2021 |
| PSOW-202101269 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Oct 2021 |
| PSOW-202103621 | Monmouthshire Housing Association | Housing | Resolved / Early Resolution | 4 Oct 2021 |
| PSOW-202103982 | Cardiff Council | Local Government | Resolved / Early Resolution | 4 Oct 2021 |