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Mrs X complained that the care provided by the Health Board was below standard and that the Health Board had breached its duty of care to her daughter. She said the Health Board had failed to respond to her follow-up emails and request for a meeting.
in settlement of this complaint the Health Board agreed to undertake the following, by 24 January 2022: – a) Apologise for the delay in responding to emails b) Provide a follow-up complaint response c) Arrange a meeting
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202500998 | 28 Apr 2026 | Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by … | Not Upheld |
| PSOW-202507000 | 27 Apr 2026 | Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She … | Resolved / Early Resolution |
| PSOW-202500274 | 16 Apr 2026 | The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, … | Not Upheld |
| PSOW-202510227 | 15 Apr 2026 | Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to … | Resolved / Early Resolution |
| PSOW-202510764 | 09 Apr 2026 | Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to … | Resolved / Early Resolution |