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Mrs X complained that the Health Board had failed to respond to her complaint about the treatment provided to her late husband, which she made to it on 12 May 2021.
The Health Board agreed to complete the following in settlement of Mrs X’s complaint: By 17 January 2022 a) Apologise to Mrs X for the delay in responding to her complaint b) Provide Mrs X with a complaint response
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202506304 | 28 Jul 2026 | Ms A complained about the standard of clinical care provided to her late grandmother, Mrs B, in June and July … | Not Upheld |
| PSOW-202507493 | 28 Jul 2026 | Mr A complained that he had suffered injury resulting from the detachment of a hydration cannula during cataract surgery on … | Not Upheld |
| PSOW-202602210 | 23 Jul 2026 | Mr A complained about the Health Board’s care and treatment in relation to hormone treatment and a subsequent visit to … | Resolved / Early Resolution |
| PSOW-202503905 | 22 Jul 2026 | Ms H complained that her symptoms of stroke were not recognised and treated promptly and appropriately when she attended the … | Partly Upheld |
| PSOW-202602126 | 20 Jul 2026 | Ms B complained that Swansea Bay University Health Board had not provided a response to her complaint, which she made … | Resolved / Early Resolution |