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Mrs X complained that the Health Board had failed to respond to her complaint about the treatment provided to her late husband, which she made to it on 12 May 2021.
The Health Board agreed to complete the following in settlement of Mrs X’s complaint: By 17 January 2022 a) Apologise to Mrs X for the delay in responding to her complaint b) Provide Mrs X with a complaint response
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510769 | 30 Apr 2026 | Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her … | Resolved / Early Resolution |
| PSOW-202510036 | 28 Apr 2026 | Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided … | Resolved / Early Resolution |
| PSOW-202510581 | 16 Apr 2026 | Mr P complained that he had not been informed of a decision made by Swansea Bay University Health Board that … | Resolved / Early Resolution |
| PSOW-202500410 | 30 Mar 2026 | Mrs A complained that the Health Board did not take seriously and/or properly progress referrals from her GP, regarding a … | Resolved / Early Resolution |
| PSOW-202502448 | 30 Mar 2026 | Ms F complained about the care her partner, Mr E, received from Swansea Bay University Health Board (“the Health Board”). … | Not Upheld |