Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202106249 Sector Local Government Category Childrens Social Services Decided 12 January 2022

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Care safeguarding systems Underinvestment in Children's Social Care

Full decision

Mrs X complained that the Council had failed to provide her with a stage two response to her complaint.

In considering the complaint the Ombudsman was concerned about the delays and that Mrs X had been inconvenienced by the Council’s failure to provide a response. As an alternative to an investigation, he asked the Council to complete the following in settlement of Mrs X’s complaint by, 31 January 2022:- a) Apologise to Mrs X for the delay in responding to her complaint b) Provide Mrs X with a copy of the stage two report

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