Mr X complained that the Council had ignored his emails and had not dealt with his complaint relating to the disposal of a mattress appropriately.
In considering the complaint the Ombudsman was concerned that despite the Council informing Mr X that it had escalated a complaint, his concerns had not been logged formally. As an alternative to an investigation he asked the Council to complete the following in settlement of Mr X’s complaint, a) Apologise to Mr X for failing to record his concerns formally as a complaint b) Provide Mr X with a formal complaint response