Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202106150 Sector Health Category Complaints Handling Decided 22 December 2021

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Full decision

Ms X complained about the treatment she and her daughter had received at a Health Board hospital, and also that the Health Board had yet to respond to her formal complaint made in May 2021, despite promises to do so.

The Ombudsman was concerned that Ms X had yet to receive a response to her concerns and contacted the Health Board. As an alternative to an investigation, the Health Board agreed to provide Ms X with a formal response to her complaint by 31 January 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202503012	09 Jul 2026	Ms K complained that her mother’s, Ms P, NEWS (National Early Warning Score – a standardised scoring system used by …	Not Upheld
PSOW-202601295	02 Jul 2026	Miss C complained that Aneurin Bevan University Health Board failed to properly investigate all elements of her complaint. The Ombudsman …	Resolved / Early Resolution
PSOW-202600070	25 Jun 2026	Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms …	Resolved / Early Resolution
PSOW-202509410	18 Jun 2026	Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A …	Resolved / Early Resolution
PSOW-202502459	17 Jun 2026	Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received …	Partly Upheld

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