Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202106150 Sector Health Category Complaints Handling Decided 22 December 2021

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Ms X complained about the treatment she and her daughter had received at a Health Board hospital, and also that the Health Board had yet to respond to her formal complaint made in May 2021, despite promises to do so.

The Ombudsman was concerned that Ms X had yet to receive a response to her concerns and contacted the Health Board. As an alternative to an investigation, the Health Board agreed to provide Ms X with a formal response to her complaint by 31 January 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600161	28 Apr 2026	Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and …	Resolved / Early Resolution
PSOW-202502263	20 Apr 2026	Mr F complained about the care his father, Mr G, received from the Health Board following a diagnosis of an …	Not Upheld
PSOW-202511097	20 Apr 2026	Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202509251	08 Apr 2026	Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. …	Resolved / Early Resolution
PSOW-202510582	07 Apr 2026	Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding …	Resolved / Early Resolution

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