Mrs X said that the Council had arranged for a surveyor from the Valuation Office to visit her property to evaluate the impact a neighbour’s conservatory had on the value of her home. She said that, despite having had contact with the Council in September, she had not received a substantive update and the matter had been ongoing since March.
The Ombudsman found that there had been a delay on the part of the Council in providing a substantive update to Mrs X.
The Ombudsman sought and gained the Council’s agreement to provide a substantive update and an apology for the delay. It also agreed to provide a firm timescale and commitment as to when the matter would be resolved, to include a likely timescale on the work of the surveyor. The Council agreed to provide Mrs X with this information within 20 working days.