3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Ms A complained about Betsi Cadwaladr University Health Board’s treatment of her son in respect of an unnecessary procedure carried out in October 2025. Ms A was concerned that the Health Board had not properly obtained consent for the procedure. It had retrospectively altered consent …
Mrs A complained about action taken by Bannau Brycheiniog National Park Authority about local planning matters and that she had not received a response to concerns raised. The Ombudsman found that the Authority had provided Mrs A with a response to a planning enforcement complaint …
Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. The Ombudsman found that although the Health Board had responded to Ms A’s complaint at the Early Resolution stage of the Putting Things Right (“PTR”) …
Ms C complained that Bron Afon Community Housing Ltd had failed to provide her with regular and meaningful updates on the action it was taking regarding a neighbour’s anti-social behaviour. The Ombudsman found that the Housing Association had committed to providing Ms C with fortnightly …
Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding the treatment received by the Health Board. The Ombudsman found that the Health Board had not provided a final complaint response. The Ombudsman said this …
Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health Board. Ms A also complained that the Health Board not only provided inaccurate information about her ongoing treatment, but also failed to provide a complaint …
It was alleged that a Member (“the Member”) of Cardiff Council (“the Council”) had breached the Code of Conduct (“the Code”) by failing to co-operate with an ongoing Ombudsman investigation concerning the conduct of a member of another authority (“Councillor Y”). An investigation was started …
Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the Council had not provided an adequate response to his complaint. The Ombudsman decided that the Council’s most recent complaint response did not adequately consider the …
Mr A complained that Aneurin Bevan University Health Board had not responded to the complaint submitted in March 2025. The Ombudsman found that the Health Board initially assumed the complaint was concerning Mr A’s son’s dentist and therefore referred to the dentist for a formal …
Complaint that the HB failed to address her concerns about a failure to arrange a Multidisciplinary Team (MDT) review. Complainant thought her case was being referred for MDT review in August 2024.
Mr A complained that Hywel Dda University Health Board failed to respond to the complaint he submitted regarding an appointment he was not made aware of. The Ombudsman found that, while the Health Board had responded as an enquiry, it could have provided more information …
Mr A complained about the way in which his complaint, regarding the standard of care his son had received from the Council’s Children’s Social Services department, had been handled by the Council. Specifically, that his Social Services complaint had not been escalated to Stage 2 …
It was alleged that the Former Member breached the Code of Conduct (“the Code”) during a Council meeting held on 19 December 2023 (“the Meeting”). Complainant A (202307874) and Complainant B (202309450) alleged that the Former Member had failed to follow One Voice Wales advice …
It was alleged that a Former Member’s emails to the Clerk of the Council on 13 September, 16 September and 8 October 2024 (“the Emails”) breached the Code of Conduct (“the Code”). The Ombudsman determined that investigation was appropriate and that the following paragraphs of …
It was alleged that the Former Member breached the Code of Conduct (“the Code”) during a Council meeting held on 19 December 2023 (“the Meeting”). Complainant A (202307874) and Complainant B (202309450) alleged that the Former Member had failed to follow One Voice Wales advice …
It was alleged that a Former Member’s email to the Clerk of 11 September 2024 (“the Email”) breached the Code of Conduct (“the Code”). Our investigation considered whether the Former Member failed to comply with the following provisions of the Code: • 4(b) – You …
Ms F complained about the care her partner, Mr E, received from Swansea Bay University Health Board (“the Health Board”). The Ombudsman investigated whether appropriate examination and investigations were undertaken of Mr E’s symptoms when he presented at the Out-of-Hours (“OOH”) GP service on 13 …
Mrs A complained that Trivallis failed to respond to the complaint she submitted regarding the works that need completing at the property. The Ombudsman found that the Housing Association failed to provide a complaint response. The Ombudsman said this caused uncertainty and frustration for Mrs …
Mrs A complained that the Health Board did not take seriously and/or properly progress referrals from her GP, regarding a facial lesion which was diagnosed as being cancerous in May 2024. The investigation focused specifically on whether the Health Board’s assessment of Mrs A’s facial …
Mrs A complained about the Health Board’s management of her father, Mr C’s, pancreatitis (an inflammatory condition of the pancreas) and subsequent diagnosis of pancreatic cancer. The investigation focused only on whether Mr C received appropriate medical management and intervention between January 2023 and January …
Miss A complained that Cadwyn Housing Association failed to respond to her complaint about water ingress to a shared chimney stack. The Ombudsman found that the Association had not responded to Miss A’s complaint. She said this caused uncertainty and frustration to Miss A. The …
Mrs A complained on behalf of her mother, Ms B, about noise and vibration she was experiencing in her Wales & West Housing Association flat. The Ombudsman found that when Ms B complained to the Housing Association about the noise and vibration it was not …
Mrs A complained about the outcome of two foot surgeries in March and June 2023, and the overall management of her care by Aneurin Bevan University Health Board. The Ombudsman recognised that there was a significant delay in the Health Board providing its response to …
Mr A complained that Betsi Cadwaladr University Health Board failed to address his concerns in its response. The Ombudsman found that the Health Board had failed to respond to the questions raised by Mr A. She said this caused uncertainty and frustration for Mr A. …
The Ombudsman received a complaint that a Member (“the Member”) of Rhondda Cynon Taf Council (“the Council”) had breached the Code of Conduct (“the Code”). The Complainant, who worked for the Council alleged that, after he had made a complaint about the way the Member …