Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202505794 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 23 Jan 2026 |
| PSOW-202507599 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 23 Jan 2026 |
| PSOW-202507699 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 23 Jan 2026 |
| PSOW-202508528 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 22 Jan 2026 |
| PSOW-202506043 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 21 Jan 2026 |
| PSOW-202507819 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 21 Jan 2026 |
| PSOW-202508525 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 21 Jan 2026 |
| PSOW-202508680 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 21 Jan 2026 |
| PSOW-202504920 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 20 Jan 2026 |
| PSOW-202502980 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Other | 20 Jan 2026 |
| PSOW-202410251 | Betsi Cadwaladr University Health Board | Health | Upheld | 20 Jan 2026 |
| PSOW-202507560 | Pobl | Resolved / Early Resolution | 20 Jan 2026 | |
| PSOW-202409517 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 19 Jan 2026 |
| PSOW-202500626 | Welsh Ambulance Services University NHS Trust | Health | Upheld | 19 Jan 2026 |
| PSOW-202505378 | Caredig | Resolved / Early Resolution | 19 Jan 2026 | |
| PSOW-202407677 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Not Upheld | 19 Jan 2026 |
| PSOW-202507906 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 19 Jan 2026 |
| PSOW-202507206 | A GP Practice in the area of Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 16 Jan 2026 |
| PSOW-202507518 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Jan 2026 |
| PSOW-202507608 | Cardiff Council | Local Government | Resolved / Early Resolution | 16 Jan 2026 |
| PSOW-202506667 | Cardiff Council | Local Government | Resolved / Early Resolution | 15 Jan 2026 |
| PSOW-202507465 | Vale of Glamorgan Council | Health | Resolved / Early Resolution | 15 Jan 2026 |
| PSOW-202504839 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 14 Jan 2026 |
| PSOW-202505506 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 13 Jan 2026 |
| PSOW-202406797 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 12 Jan 2026 |