Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the Council had not provided an adequate response to his complaint.
The Ombudsman decided that the Council’s most recent complaint response did not adequately consider the additional information that Mr C had provided. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to appoint an officer to investigate Mr C’s complaints, contact him to clarify any points that were unclear and provide a response within 1 month.