Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding the treatment received by the Health Board.
The Ombudsman found that the Health Board had not provided a final complaint response. The Ombudsman said this caused uncertainty and frustration for Ms A and Mr B and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 4 weeks, provide an apology and explanation for the delay and to issue the final complaint response.