Miss A complained that Cadwyn Housing Association failed to respond to her complaint about water ingress to a shared chimney stack.
The Ombudsman found that the Association had not responded to Miss A’s complaint. She said this caused uncertainty and frustration to Miss A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to, within 3 weeks, offer Miss A an apology and explanation for the delay and to issue its response