Source · PSOW (Public Services Ombudsman for Wales)

Trivallis

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202510194 Sector Housing Category Housing Decided 30 March 2026

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Full decision

Mrs A complained that Trivallis failed to respond to the complaint she submitted regarding the works that need completing at the property.

The Ombudsman found that the Housing Association failed to provide a complaint response. The Ombudsman said this caused uncertainty and frustration for Mrs A and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Housing Association’s agreement to, within 3 weeks, provide a final complaint response that will also include an apology and explanation for the delay.

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Other decisions involving Trivallis

Reference	Date	Summary	Outcome
PSOW-202506755	02 Feb 2026	Ms A complained that Trivallis (“the Housing Association”) failed to follow Safeguarding and Anti-Social Behaviour (“ASB”) procedures in response to …	Resolved / Early Resolution
PSOW-202402960	23 Oct 2025	Mr B complained about the way the housing association Trivallis (“the Association”) dealt with reports of repairs at his home. …	Other
PSOW-202405250	23 Oct 2025	Mrs C complained about whether Trivallis (“the Association”) responded appropriately to reports of damp and mould made by her between …	Other
PSOW-202503347	13 Oct 2025	Mrs X complained regarding the significant delays by Trivallis to complete the works / replacement of the windows. The Ombudsman …	Resolved / Early Resolution
PSOW-202503782	01 Oct 2025	Ms A complained that Trivallis (“the Housing Association”) had failed to resolve outstanding bathroom repairs. These included a leaking toilet, …	Resolved / Early Resolution

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